I keep getting a message from my V6 box that I need to 'upgrade' to Virgin 360. Having spent a considerable amount of time reading all the comments on here, I don't want it!!!
Please do not do what you did my son and 'upgrade' the box remotely. I am about to go into hospital, hopefully for a short stay, but I do not want the hassle of sorting matters out, particular over Christmas and NY.
Ho ho ho, not.
Follow Home > Help & Settings > Messages > Inbox and delete the message that keeps prompting.
The sneaky so and so's ! VMs TV control app is also pestering about this every time its opened (decided not to use the app anymore).
Wonder what they'll try next? Hypnosis, or sending the lads round if you don't conform?
The automatic update should only happen if you accept to update, the update is then downloaded to the box, you then have around 5 days to watch any recordings and update the box when you are ready. After 5 days it will be updated automatically.
Hi aceatco 👋.
Thanks for reaching out to us, sorry to hear that you are not wanting the V6 to 360 upgrade. We do not upgrade any boxes remotely, this is triggered by the customer accepting the upgrade and using the new remote that they are sent they activate the upgrade using that remote. If you do not wish for this please do not agree to it.
We do wish you the best with your hospital visit and hope you have a speedy recovery over the Christmas period.
My son was on holiday and he returned to find the box upgraded, having lost all recordings. He is no longer a VM customer.
Forum TeamWe’re really sorry to hear that your son decided to leave us following the upgrade issue, and we’re also sorry to hear that you’ll be in hospital, we truly hope everything goes smoothly and that you’re okay aceatco.
Just to reassure you, we do not upgrade TV boxes remotely without the customer’s involvement. The upgrade is only triggered when the customer accepts the upgrade and then activates it by using the new remote that is sent to them. This action confirms and completes the upgrade on the box.
If you do not wish to upgrade in the future, please ensure the upgrade invitation is not accepted and the new remote is not used to activate it.
If you’d like us to look into anything further, we’re here to help🙂
