Virgin TV V6
For all V6 box & service questions
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Known Issue: Clear and Reset Function - V6

Hi All,  We're aware of an issue when using the 'Clear and Reset' functionality on the V6 box. Using either of the following options will cause your box to enter into a starting up/clearing data loop. Clear Programme Info & Planned RecsClear & Delete...

ModTeam by Moderator
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  • 2 kudos

Resolved! TV control app

I want to use my TV control app as a temporary TV controller via my mobile phone. There are no volume control or mute buttons on the keypad so how can it be described as doing everything that your TV controller does. 

EvBeer by Dialled in
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V6 YouTube - No sound in the evening only

Hi all. Looking for some help please. The YouTube app on my V6 box works fine all day but every evening the app stops working properly and I can only see the videos but without sound. Without fail every morning the sound starts working again. Any tho...

JasonM3 by Tuning in
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v6 box and internet connection

I have a V6 box connected wirelessly to my hub, as the hub isnt in the same room.  I noticed this morning that the signal strength was jumping around from 50% (marginal) to 65% (Good).  My question is does the box need internet connection for recordi...

Jude2 by Dialled in
  • 2 replies
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Amazon Prime V6 Remote

Following the recent update to Amazon Prime functionality (Sept. 2022), when I access a programme via my non-smart TV, I cannot return to the menu, which should be possible by using the back button on the remote. I have to leave the application and r...

kevro by On our wavelength
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Set top box move

Hi,I’d like to move my set top box in to a different room. I haven’t been able to get through on the phone, could someone here help me please.

Re: Catch up/On demand error 669

I have the same issue. Error 669 when trying on demand. I also have the same issue on Netflix & prime with the error of Tvq-pb-101 (5.2.12)

Probman by Tuning in
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Resolved! V6 box hot to touch

We have recently started having problems with our v6 box and the picture dropping out and the sound not being in sync. It is just happening at random intervals. I noticed over the weekend that the box is getting very hot on the top. Was wondering if ...

Resolved! Stuttering Video on V6

Hi there this has just started happening.Recorded Shows - The video and audio runs for about 30 seconds then the audio stops, the video keeps going then it freezes and then it returns to normal Video and Audio.....repeat and repeat until we get board...

viperius by Tuning in
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Audio out of sync

HiI have a samsung soundbar which I use for the audio output to watch tv. However, the audio is always out of sync with he picture which is really annoying to watch.I have tried to adjust it through the expert settings on the TV using sound delay  bu...

Re: TV box no power

Same Faced this problem no supply power and no lights at all still remote is also not working