Virgin TV 360

Recordings and planned recordings gone

My recordings and planned recordings have vanished. My box was only half full. Reboot doesn't work. Does my box need replacement? John Maloney

Internet speed

We have just had the 360 put in and we already had internet at 250 we should now be on 500 but still at 250. How long does it take as engineer said when he left it should be 24hours I was to reset hub and it would be 500 then still not also I had VM ...

Resolved! Error code CS2000

I am unable to pause, rewind, watch recordings etc I am getting an error code CS2000 every time I try. Have reboot Hub and TV Boxes but to no success, still having the issue, have ensure all cables are connected properly and they seem fine.Can someon...

Pixelation of TV and Recordings Wiped

Good afternoon I have recently been experiencing issues with my TV 360 box with the signal breaking up on different channels. Before the recordings wiped themselves this was also visible on the recordings too. I have noticed it more on BBC One as w...

CS2518 Error code TV Box no catch up

I'm about to move house to a non-virgin area so leaving the contract but this started at the weekend, rebooted all devices, still same error. No point in getting an engineer to this, I've reported to Virgin online but nothing, no reply, they confirme...

Resolved! V360

Just turned spare box on first time for while and nothing

iPlayer suddenly logging out

Hi all, As of yesterday iPlayer seems to constantly need to be logged in. If I log in, it's fine, if I then go back to live TV, or use another app then go back to iPlayer, I need to log in again. I don't unplug or switch off, it's always on. It will...

Tnt sports greyed out

Just renewed my contract. Added tnt sports as an extra as I know it's no longer included. However it's now greyed out. Checked the emails and I definitely included tnt sports as its in black and white. Beyond annoyed

360 box without coax

Does anyone know what services work on the 360 box if you don’t plug into coax? The location of the cabling doesn’t work for us and I’m struggling to see how we can actually use it.

V6 box not working after 360 "upgrade"

Hi,Hoping someone one her can help. I recently "upgraded" my package to 360 at the end of the week before last. The remote arrived in the post, but I didn't have time to click on the upgrade to 360 icon on v6 box. I then received a text last Friday s...

Virgin Media Virgin Media Community

Virgin Media Virgin Media Community

Forum Posts