TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 176 replies
  • 1 kudos

Virgin TV go app - cannot sign in

Good morning. Should i setup another thread or can i piggyback off of this one, please? I can't even sign into my TV Go app, over a week since setting up. I'm tempted to go back to virgin and cancel as I'm within their 14 day period and have had no l...

Resolved! TV GO app when 360 box in standby

Hi Folks. I just got the VM 360 Volt Ultimate bundle, having swapped from Sky.How come the TV GO app only works when the 360 box is in ready mode? If the box is in standby, TV Go won't work, I get a message to turn the box on. At home, that's OK-ish,...

sunibo by Tuning in
  • 12 replies
  • 0 kudos

Resolved! Unable to access the recording

Hi,I’m using the Virgin TV Go app on an IPad Pro.  When trying to watch a recording, I receive the following message‘Unable to access the recording.  This recording is only available on your home network.  If you are at home, check that you are conne...

MissyE1 by Tuning in
  • 15 replies
  • 0 kudos

Watching Sky Cinema on Virgin Go

HelloTrying to watch a film on Sky Cinema using the Virgin Go app and it requests a pin number.  It's not the parental control pin set in Virgin setup, and it talks about setting up a pin on Sky but no web addresses or anything to help.Please can you...

PS5 and Sky Sports

Is it possible to watch Sky Sports on the PS5. I do have Sky Sports as part of my Virgin Media Package.

Bairdy88 by Joining in
  • 3 replies
  • 0 kudos

Tv Go Sky sports

Hi there,downloaded tv go app to watch sky sports,downloaded sky sports app and logged in via my virgin media account Unable to play video as it says Video Unavailable, A problem was encountered - please try again lateri have re downloaded app and iP...