TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 176 replies
  • 1 kudos

Virgin tv go

Struggling to access sky sports on my virgin tv go app??any ideas please??

Virgin tv go remove devices

How do I contact virgin to clear device list on the go app. Searched the help guides for a contact number and can’t find one. 

Martz88 by Joining in
  • 1 replies
  • 0 kudos

Re: TV Control App not seeing TiVo box

I’m having this exact same problem and have been through all the remedy steps but no success. TV control app is connected to my V6 box because I can see my recordings etc in the app but can’t use the remote control - same screens as last user. please...

Jamiedj3 by Joining in
  • 5 replies
  • 0 kudos

TV on the GO devices limit

Hi Guys,It has happened again, reached device limit. Why does it do this??? i am using the same PC with the same browser using the same app to connect so why does it say i have used different devices and reached a limit, surely this is something that...

Where has BT Sport 1 gone?

Tried to get to BT Sport 1 this evening and it’s just not there on my VM Go app. Same for my Dad. Both using IPadis there a problem?

redgate by Joining in
  • 5 replies
  • 0 kudos

Unable to access virgin go

I joined Virgin in July and since then have been unable to access Virgin Go. Have attempted various calls to Virgin and got no where. My partner works away from home and we need access to this. 

Re: Virgin TV Go

My tv go app on my phone works for every channel, but when I log on on my laptop which is recognised as a device, it says the video cannot be played at this moment, I’ve cleared my caches, signed out and in, laptop has been restarted numerous times. ...

ReeceE98 by Just joined
  • 1 replies
  • 0 kudos

Virgin TV Go not working

My son's laptop is in the list of registered devices on my Virgin TV Go account but, when he tries to watch something it tells him that the maximum number of devices is reached, even though his device is on the list.Please can you fix this for me.Als...