TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

In home streaming not permitted

I'm at home, trying to watch recorded TV on my iPad, which I've been doing for years. I have a TV V6 box, now recently it won't let me watch any recorded programmes.The message comes up Streaming Not Permitted - Out-of-home streaming is not permitted...

MikeA96 by Joining in
  • 5 replies
  • 0 kudos

Reset devices on TV Go

Hi Virgin Media Community,Please can someone from VM kindly reset the devices on my TV Go account?For a while everytime I logged on a new device was registered even though it was the same device and same web browser.Thanks for your help.  

Tv go compatibility

I have a kindle fire hd 10 and I can’t get tv go to work on it, but it works on my old kindle fire 8. Is there any way to resolve this? 

Dave117 by Tuning in
  • 3 replies
  • 0 kudos

Virgin TV GO app

Hi,I am trying to remove devices from device management page to allow me to login on another device but it won’t allow me to remove them or watch from another device to replace one in the list.please can you assist or reset the app please?many thanks...

Resolved! Virgin tv go buffering

Since the past few days Virgin tv go app has been buffering quite a bit every 10-15 mins it will stop for few seconds then eventually it will be every few mins then it will crash.RegardsMark

MarkH28 by On our wavelength
  • 16 replies
  • 0 kudos

Can not watch saved programs on TV GO using IPad.

Hi all, need help.Ive been unable to watch saved programs on TV GO using my IPad. My internet, tv and phone is all Virgin. I’m at home at it states it not connected to the same network, I am. It also tells me to turn on local network in settings, it ...

_Seven_ by Joining in
  • 8 replies
  • 0 kudos

Virgin TV Go App Using External Memory

On the Google Play Store the details say the app can used SD card memory to store downloads however I cannot find anywhere to be able to change this setting? At the moment it will only use internal memory which is virtually zero on my tablet so I can...

Cant sign into TV on the go

Can't for life of me sign into virgin on go, wrong email address but can sign in to website with same email address. Why make it so complicated??, 

TV Go App Issue

Every time I try to watch Sky Sports through TV Go App, when it takes me to Sky Sports App and I log on it says I've reached my 5 device limit.  Though the devices I've logged on through are the same ones, why is this happening?Tried to remove some o...

MrD4u by Joining in
  • 5 replies
  • 0 kudos