TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

TV Go / Sky Sports - Unable to register any of my devices

I have the Virgin Streambox and have signed up to Sky Sports, everything works fine on the streambox itself (I am able to watch all the channels and Sky Sports).My issue is trying to watch the same things on my Android phone or Computer.On my Android...

Screenshot_20220906-133402.png Screenshot_20220906-133353.png Sky.png

Error when managing sky devices

Whenever i hit the 'Manage sky devices' on VirginGoTV i get the following error: I have cleared the cookies and tried difference browsers and i get the same error.Also when i try to Sign in with Virgin media on the Sky website i get an error which do...


Virgin tv go incorrect username or password but it isn’t

Hi there, I am trying to sign into virgin tv go for the first time but I keep getting a message saying my username or password are incorrect. They are correct and the login details work fine with my virginmedia app login.Looks like same issue as djan...

Davet6 by Joining in
  • 3 replies
  • 0 kudos

Tvgo reset procedures

Now on my 3rd virgin account in 20 years all details have remaind constant Email address,password etcYet I still cant log on to Virgin TVGOTried for 2 years with previous account Due all the ongoing issues closed account opened new account another mo...

Resolved! Sky Sports App via Virgin TV Go

We have the Full House package (including Sky Sports and Cinema). Is an extra subscription required to watch live Sky Sports events on the go? If not, how do I access them? Via the Sky Go or Virgin apps? Help!

mhk by Tuning in
  • 332 replies
  • 0 kudos

TV go device limit reached

I have been using TV go  for a while and whilst it does say I am connecting with a new device some times it has been more often recently to the  point where it has locked me out with 30 days until I can use it again. I always use the same browser to ...

evans05 by Joining in
  • 1 replies
  • 0 kudos