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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

BT sport hd and 2 hd

BT sport HD and BT sport HD 2 are not working on my Virgin tv go app, this has been an ongoing occurrence, an error message comes up and asks for me to try again, it hasn’t worked for weeks now. Could you look into this please

Cannot login

I cannot login to TV go, even web or app.  It show me this message everytime when I login Oops, that hasn't workedSorry. We cannot sign you in right now, please try again in a few minutes 

Device management

it won’t let me swap anyone device management on the virgin tv go app. It doesn’t give me a time on any of them, they just don’t ever let me change them. I’d like to just reset them if anyone could help. thanks. 

TV Go app

I moved 18 months ago and brought Virgin with me as I have been a long standing customer since Virgin took over ntl. Since I have moved I haven't been able to use the TV go ap, I've called several times to be told it can be sorted changed email and p...

Wendy35 by Joining in
  • 5 replies
  • 0 kudos

Sky sport unexpected error on login

If I try to watch live sky sports through TVGo I get an There was an unexpected error. No error codes, the VM tech support have been no help and I still have the issue. I’ve  had this problem ever since I joined. There are a number of questions on th...

Dtwaters42 by On our wavelength
  • 22 replies
  • 0 kudos

BT Sport not working on Virgin TV Go

I’ve seen lots of people with this problem over the past few years but not sure how to solve it. Whenever I try to watch BT Sport on Virgin TV Go I get the error message “Not Available - sorry we can’t play this at the moment”. This has been going on...

TV Go / Sky Sports - Unable to register any of my devices

I have the Virgin Streambox and have signed up to Sky Sports, everything works fine on the streambox itself (I am able to watch all the channels and Sky Sports).My issue is trying to watch the same things on my Android phone or Computer.On my Android...

Screenshot_20220906-133402.png Screenshot_20220906-133353.png Sky.png

Error when managing sky devices

Whenever i hit the 'Manage sky devices' on VirginGoTV i get the following error: I have cleared the cookies and tried difference browsers and i get the same error.Also when i try to Sign in with Virgin media on the Sky website i get an error which do...


Virgin tv go incorrect username or password but it isn’t

Hi there, I am trying to sign into virgin tv go for the first time but I keep getting a message saying my username or password are incorrect. They are correct and the login details work fine with my virginmedia app login.Looks like same issue as djan...

Davet6 by Joining in
  • 3 replies
  • 0 kudos