TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

Virgin TV Go - Maximum devices reached

HiOn 31st August my TV GO was informing me that I had reached the maximum number of devices.  I wasn't sure how this happened and queried it with the call centre. They then reset my devices and I was able to login in.However today my TV GO is again t...

TV app

I keep getting DEF01 error when trying to sign up for TV.My package has started. Need some guidance! 

fawcy07 by Joining in
  • 1 replies
  • 0 kudos

Virgin go app

Hi how to change virgin go app email. I don’t recognise the email address that is coming up ??? How do I contact anyone to help 

Chartops by Just joined
  • 2 replies
  • 0 kudos


Why has suddenly all bt sport channels only displaying " sorry we cant play this at the moment " they played the Europa and Conference games upto 8pm then stopped , why am I paying for only a half a broadcast, this is ridiculas.  I have a good mind t...

BrianG1 by Tuning in
  • 4 replies
  • 0 kudos

Virgin GO

Why can I not remove devices from device mgmt, when I try and remove I keep getting “sorry-we can’t register your device, please try again in a few minutes” I want to replace devices by removing so of the ones I am not using as currently the list is ...

WallyB2 by Joining in
  • 4 replies
  • 0 kudos

Manage my sky devices

Can anyone help my managing my sky devices,I've tried to do it through the tv go website but when I click on manage my sky devices it gets stuck looking for Web page then times out 

Virgin TV Go won't let me sign in

I can't sign in to Virgin TV Go on either my PC or my phone. I have just upgraded to Gigabit. It's very frustrating to constantly get "Oops that didn't work", "Sign in is currently not possible. Please check back soon." On Google Chrome, MS Edge and ...

Resolved! TVGO on Macbook

Happily watching TVGO when it stopped said there were technical issues and refresh button still not allow access twelve hours later. help please Im on a MacBook Air.