TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 176 replies
  • 1 kudos

Device management accessing sky sports from virgin go

Until recently I’ve been able to watch sky sports on my iPad. Now it says I can’t. It won’t let me replace devices either. I have full sky sports. My son can watch it on his phone and I haven’t swapped any devices, ever. Any suggestions?? Thanks 

Pdmorgx9 by Joining in
  • 9 replies
  • 0 kudos

Virgin TV go app - CPE IP Unknown error

Could somebody help me with the exact same problem. Recently upgraded to new broadband / wifi hub and 360box and now have the same problem. states ‘you are not connected to the local network’ i definitely am. It’s set to quick start up, everything as...

Resolved! Device limit reached

Hi I’m trying to watch live sports on my phone but it’s saying device limit reached , I’ve gone onto virgin and it won’t let me remove any , any ideas how to do it please , many thanks 

Ducko123 by Joining in
  • 2 replies
  • 0 kudos

Virgin TV go in jersey5

I can't get TV go in jersey although they are part of the UK, all I can for excuses is that you can't get it because they've left the EU no sense as usual for virgin.I can get every other TV service so anyone know why?

nchesh by Joining in
  • 1 replies
  • 0 kudos

Sky sports

I keep getting an unknown error occurred when trying to log into sky sports with my Virgin account 

davey60 by Joining in
  • 1 replies
  • 0 kudos

Issues accessing Sky Sports on Virgin TV Go

Hi all,I've been using Virgin TV Go on my laptop for a few years but this week I've been having issues.Usually, when watching Sky Sports, TV Go redirects to a Sky Sports page where you log onto your Virgin account. From there it's just a case of clic...

feniss by Just joined
  • 7 replies
  • 0 kudos

Resolved! Why can't I watch recorded programs on i-pad with Virgin Go TV

Trying to watch recorded programs on my i-pad with Virgin TV Go but it comes up with message saying "TURN ON VIRGIN TV BOX" The box is on!!! This happens most times but then another day it will let me watch them.!! What is going on?? Can it be fixed?...

DEWEYD by On our wavelength
  • 27 replies
  • 0 kudos

TV Anywhere won’t connect

For some reason whenever I try to watch Virgin TV Anywhere for my recordings it won’t work and seems to think that my iPad and V6 box are not on the same WiFi network (which they are as I only have one). Every time I load up I get the exclamation mar...

Bagpuss12 by On our wavelength
  • 11 replies
  • 0 kudos

Virgin TV go app does not work

Hi,I am unable to log in to the Virgin Tv Go app.I used my Virgin Media details to try and sign in, but I am keep getting an error message. The fault does not seem to be on my end, and this has been happening for a while now. The error message sais t...

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