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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 158 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 24343 Views
  • 181 replies
  • 1 kudos

Registered devices

Hi….I understand I can have 5 devices on TV go. I only have 2 registered but it keeps telling me that the device limit has been reached.Am I able to reset this and reload the various devices? thanks 

Mitch69 by Joining in
  • 384 Views
  • 1 replies
  • 0 kudos

Re: Unable to access recordings

I am having issues regarding watching recordings, have restarted the box, deleted the app from my iPad, disconnected and reconnected from the network and nothing works. In diagnostics it says CPE IP unknown.

Tv go app stopped working

I have seen lots of posts on this and tried all suggestions- checked connection, restarted phone, deleted and reinstalled app etc but no luck. Previous posts don’t give much hope for a resolution and suggest this might be a known issue but without a ...

emmajay by Joining in
  • 450 Views
  • 1 replies
  • 0 kudos

Device Management Issue

Is there any way someone can clear my registered devices.My PC has been asking to register a new device each day.I believe it has something to do with cache and cookies, but since only learnt this while I have no access anymore for 22 days..Please so...

TV control app not working

Getting error code middlemindError.Only the guide comes up but not able to get manage/my shows etc. This happened once before but i cannot remember how it was fixed.

Caz by Dialled in
  • 1169 Views
  • 3 replies
  • 0 kudos

Sky sports access online

Hi, I have a Sky sports package with my virgin package. I'm unable to watch it on my phone. It may be setup on an old device. How do I go about resetting it so I can watch on my phone?ThanksJeff

jefftagg by Joining in
  • 554 Views
  • 2 replies
  • 0 kudos

Virgin media go app error

Why is it evey time I try to  login to virgin media go app it's comes up with a error code telling me try try again later it has been like this from  when I  had it installed 

Virgintvgo pin

Trying to use the virgin tv go app for the first time, have tried both our virgin media pin (1234) and the apparent default pin for the app 0000 and neither are working. Any help on how to fix this?

Subtitles on iPad streaming

hiya - anyone know how to turn off subtitles for all streaming please? When streaming from TiVo box to my iPad subtitles on all shows now (since last week) and Inhabe to manually turn off each show every time I go into it. Settings just shows fave ch...

DGGG by Joining in
  • 505 Views
  • 1 replies
  • 0 kudos

Casting Sky Sports from phone to TV

I'd like to be able to cast from the Sky Sports app on my phone to a smart TV. Is this possible, or does the app prevent it?I was thinking of buying a USB-C to HDMI cable to do it, but won't bother if it's not permitted.

cass by On our wavelength
  • 4345 Views
  • 4 replies
  • 0 kudos