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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

Sky sports App

Hi, I keep getting the device management message on skysports even though I have registered my device on the virgin media app.  anyone got any suggestions??? 

TV Go set issue due to hacked primary account

A few years back, my NTL email account was hacked. I set up a secondary account which I use to this day.For months I have been trying to get the primary account removed/changed and set up TV on the Go, but to no avail as the error message always refe...

Sky Sports running fast

The Sky Sports App on my PC is running in a fast forward mode, runs out of data stops and repeats this process.  Rebooting and reinstalling has not resolved this.  iPad is working fine, which suggests something on my PC is causing the issue.  Any sug...

Too many devices when using a registered device?

Trying to watch the football on Virgin Go, which i have done many times on this device, and it's saying there are too many devices? Even though when i go to manage devices i can see this device there. I've tried just replacing it, but it still doesn'...

Current Device.png MAx.png

Resolved! TVGo TiVo recording management via web is not available.

I cannot access which is a link from , which are web browser based links for TVGo.The issue started out saying the TIVO was not turned on (it was) so it...

hatfield by Dialled in
  • 8 replies
  • 0 kudos

Secondary account

Hi, trying to set up Virgin TV Go on other devices but keeps saying Sub Accounts cannot sign in - I am the a/c holder ????

Resolved! Maximum of devices reached message, only on one device

Hi,I can't watch any Live TV on the TV Go app on one of my devices. Used to work ok, till end of August, when I started getting this message. I selected "Replace Device", and selected the same device from the list, but got the same error. I went thro...

Kam65 by Joining in
  • 3 replies
  • 0 kudos

Virgin TV Go not working

Hi, i have tried everything such as password resets, redownloading app, new browser etc but the Virgin go tv app is not working. I keep getting Error after logging in and it says ‘oops, can’t login right now, try again later’. Please can this be sort...