Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
The record option is no longer appearing for this app on my phone (Android 10), with the message"Recording is not possible due to channel rights restrictions"for it seems every channel.But it still works fine with my tablet (Android 12)This is with T...
I have a Samsung Galaxy S23 Ultra running Android 13 The Virgin TV Go app starts, flashes up a request to allow notifications and immediately crashes. Happens 100%, totally unusable.
Bought a new HP laptop, has windows 11. I am able sign in to tv go app and webpage. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. everything is up to date. any suggestions pls? wor...
Can't download anything can watch in the app but message says unable to download.Have happily downloaded before
Help,I have used all 5 of my TV Go device slots. I’ve just got a new iPad and can’t remove old devices to make space, there is no option to remove. I can remove devices from the sky device list, but these change to not free up space in Virgin. Any su...
I am logged in to my account and can watch a few channels but mainly only bbc, I can’t watch itv, sky, ore most of the channels available. We have full access to all these channels at home but not on virgintvgo when we are away camping? We have been ...
Has anone else had a block area of glitch just pop up on random channels for a second then vanish. No pattern on how long it happens between episodes or what channels it seems to be itv and gold and btcsport for meNothing happens when using Netflix o...
So many comments about this but no answer on the forum. All TV channels work fine on the app except Sky Sports which you have to log in separately. Always get the same response max device reached although only logged in on one other device. Device ma...
Hi all,There is a new error message on the telly tablet when i try to play saved programmes from the 360 box through my TV GO app. I have tried all sorts including factory reset on tablet. All other devices, (phone on android, ipad,) all working fine...
I have perpetual problems trying to get the TV Go app to connect to the TV Box so that I can watch my recordings on an iPad. Every evening I have to try; restart the TV box, restart the iPad, restart the app multiple times. Often have to restart my w...
