TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 181 replies
  • 1 kudos

Error - Virgin Go App

I keep getting an error message when I try to use Virgin go. I just get a message saying ‘Not Available - Sorry - We can’t play that at the moment’. I’ve had this for a few weeks now and it’s on all the channels across the app.

ADSB96 by Tuning in
  • 6 replies
  • 0 kudos

Virgin TV Go not working

I cannot get any TV channel to stream liveThe message on every channel says "Not Available. Sorry we can't play this at the moment"I've never had a problem with streaming before on this laptop until nowAny one have any ideas?

Jonesey by Dialled in
  • 1 replies
  • 0 kudos

Virgin Go

I used to be able to view my recorded programmes on my Virgin go app. Since coming back to Virgin this is now not possible. I can open the app and view what I have recorded but I can’t find anywhere that allows me to download something to watch on th...

harry438 by On our wavelength
  • 1 replies
  • 0 kudos

Virgin TV Go

Hi - I am having issues with the TV go app. This has been ongoing for a while I gave up but thought to try again. When I try and sign in it doesn’t recognise my email or password. When I try and reset my password it doesn’t accept my email address. I...

Resolved! Recordings on TVGO

HiI have set my VM Box to record Copa Del Rey Real Madrid vs Barcelona on BTSport1 2night via the VM TV Control App on my smart phone. Will I be able to watch that recording on my phone tomorrow via the TV Go App?Mark

MarkH28 by On our wavelength
  • 7 replies
  • 0 kudos

Virgin TV Go - Upgrade

Virgin TV Go is not allowing any sort of viewing on any device. Keep getting the message "Upgrade, if you'd like to watch this programme please call us to upgrade your package"We have a V6 TV package and were not informed that TV on the go came at an...

Bullet train subtitles out of sync

Hi, the subtitles for Bullet Train on Virgin TV Go are out of sync with the audio (appear long before the audio and picture) Has anyone else had this and know if there’s any way to fix? 

GK23 by Joining in
  • 3 replies
  • 0 kudos