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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 951 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25738 Views
  • 185 replies
  • 1 kudos

Need to remove/clear all devices on TVGO and start again

I would like to remove/clear all devices from TVGO and just start again from scratch. Device Management states at limit for further changes - can only edit name which is pointless. I now have the same device registered multiple times and due to devic...

Unable to view my list in app

Since the last update I have not been able to view anything in ”my list” on the tv go app regardless of which device I use. I have uninstalled and reinstalled and this did not work. I just get a screen with a spinning wheel and nothing happens. my in...

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Akira9 by Joining in
  • 220 Views
  • 5 replies
  • 0 kudos

Sky Sports Device Limit reached

Hi, I'm getting the same error message but when I check my list of devices there are none there.     [MOD EDIT: Post split to create own thread]

DanP2 by Joining in
  • 255 Views
  • 1 replies
  • 0 kudos

Virgin TV Go not working on iPad

When I log in to the app on my iPad it just says “Oops - the service isn’t available at the moment. Try again in a few minutes”. Happened for days. iPad software and app up to date, app works on my phone. Any help? Is there any iOS too old to work?

sm92 by Joining in
  • 1596 Views
  • 28 replies
  • 0 kudos

Unable to watch recordings on Virgin TV Go

Hi,Whenever I try to watch a recorded show in my S22 Ultra I get the error 'Not available Sorry - we can't play this at the moment 1', please can you advise how I can fix this? I don't get this error on my Samsung Tab S6...Thanks,Lee 

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Virgin TV GO

Having a problem where I have my devices registered but unable to watch as "need to register device". Any help gratefully received.

Davemc1708 by On our wavelength
  • 195 Views
  • 0 replies
  • 0 kudos

Audio Description missing from drop down menu on Film 4

When using the TV Go app on PC, film 4 audio description is on.  Audio Description is missing from the drop down menu. It has only a subtitles switch and so AD cannot be switched off.  It is set off in global settings.  The same applies for both chro...