TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 185 replies
  • 1 kudos

Itv hd

I use ipad to view virgin go. The picture quality is not in HD but the channel is ITV HD. Why is that its only this channel that does not shoe in HD 

vijay21 by Joining in
  • 20 replies
  • 0 kudos

Sky Movies on My Virgin Media app

Hi there,I was wondering if theres a reason why you only get a small selection of movies when looking on the app on my pc and also I only have Drama, Horror and sci-fi options with no films in each section and don't have comedy and other options avai...

Virgin TV Go login doesn't work

Every time I try to login to my TV Go, it says something like, 'Sign in is not available, please try again later'. I watch football from desktop and because of this I am unable to do so. I have tried everyhting - resetting password, changing browser,...

Issues playing programs on TV GO App

Hi, I’ve looked at previous posts but nothing working so far.I’m unable to play live TV or watch any shows on the TV GO App, on a new iPad Air. Message says: not available- sorry can’t play this at the moment.  Can still play live TV on old iPad mini...

OW384 by Joining in
  • 9 replies
  • 0 kudos

Cannot play On Demand or Netflix

Has this issue been resolved as I've had the same issue for over a year now and really not happy I'm not getting what I pay for. Cannot play Netflix either. Last time I queried this I was told my tv was not compatible. 

huddo64 by Tuning in
  • 1 replies
  • 0 kudos

Can't log in to TV on the Go

Hello,I get the following error message when I try to log in to TV on th Go:Username or password incorrect. Please retry and click the box below to prove you are not a robot.Username and passwords are correct as I can connect to My Virgin Media witho...

augtrufo by Joining in
  • 1 replies
  • 0 kudos

How to update TV Control App for IOS

Never had this problem before, but my TV Control app is showing "To be announced" on well over half of the channels. I've tried restarting and logging in and out to no avail. Does anyone know how I can force the app to update? The EPG on my V6 box is...

Login Problem

I’ve just had virgin media installed and everything has been working fine with that. I downloaded the Virgin To Go app on my iPhone and used the same Virgin Media login details as instructed and an error message of “login details incorrect” shows up....

Marsole by Joining in
  • 9 replies
  • 0 kudos

Resolved! Password

I have tried many times to input a password to set up the app ,every one rejected, anyone got round this?

Stuweb by Joining in
  • 11 replies
  • 0 kudos