Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Been on virgin media for a week now which is working fine. My login details won’t work on TVgo app but will work on Sky Sports app and virgin media app. I’ve tried various devices including laptops, tablets and other mobile phones and get the same re...
A week ago I updated from TiVo to 360. I’ve removed the TV control app and installed the Tv Go app on one devise, my iPhone. I’m logged into the app but there is no option to record or down load anything. There is no option to use the app as a remot...
I have a MacBook Air 2020 and subscribe to Eurosport as part of my Virgin TV packagewhen I came to watch it today on my MacBook Air using virgin tv go it takes me to the channels but will not play live coverage - the screen is frozen on both channels
I am having the same issue and have tried previous suggestions to no avail
I am currently trying to watch Sky Sports Main Event and it takes me to Sky Sports website. I select log in then select sign in with Virgin TV UK Virgin Media and then all that happens is it say An unknown error has occurred. So frustrating and seem...
Once again the App, despite listing all my recorded shows tells me my iPad needs to be on the same network. It is on the same network. It worked ok a couple of days ago.When I go into diagnostics it shows: CPE IP Unknown.This has become a very frustr...
Trying to watch Sky Sports via on PC.Signing in via Virgin tab -"an unknown error has occurred " No problem on TV.Any ideas please?
Has an answer been given as to why people cannot download on this app? I’m new to Virging and annoyed that I can’t download.
Hi I need help removing inactive devices on tv go
Was away at the weekend in a hotel and wanted to watch the rugby on BT Sport via the TV Go App. Could watch fine on my iPad, but it wouldn't let me watch via a HDMI cable from the iPad to the TV in the room. Could get sound but no picture. Just tried...
