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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 1550 Views
  • 0 replies
  • 3 kudos

Sky Device Managment Broken

Sorry to be repeating previous posts but this still doesn't seem to be fixed and a lot of paying customers are having the exact same issue.When you try and manage your registered Sky devices through settings on the Virgin Media Go page or app you are...

RUBIE by Just browsing
  • 450 Views
  • 2 replies
  • 0 kudos

Sky go device limit reached

MorningHad a new phone and trying to use sky go through virgin however it comes up with device limit full. I have tried to follow the link and manage it however it says error every time. Is someone able to help and advise on how to fix it please Than...

Lukey117 by Joining in
  • 252 Views
  • 1 replies
  • 0 kudos

Virgin TV go app issue.

Any idea when this issue with being unable to download content I am paying for will be fixed.  This should be a priority and as a new customer this is not great everything I try to download is either unavailable or fails.

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Andybassa by On our wavelength
  • 422 Views
  • 3 replies
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Resolved! Can't access TiVo remotely :(

I've not tried to do this in a while - but know I didn't have any issues last time I tried a few months back.  Now, however, I keep getting an error message about the TV Go only being available for Virgin customers, yet I've come to that page after s...

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Delta99 by Dialled in
  • 1420 Views
  • 11 replies
  • 0 kudos

Manage my TiVo not working

Specifically http://manage-virgintvgo.virginmedia.com/tivo keeps telling me that Virgin TV Go - exclusive to Virgin TV customers and Sorry, Virgin TV Go is only available to Virgin TV customers - find out more here.It won't let me log in. No login di...

hatfield by Dialled in
  • 661 Views
  • 4 replies
  • 0 kudos

Sky sports device

Hi my device is registered and works on the virgin go app but when I try accessing the sports channels via the sky sports app it says the device isn’t registered.  ThanksMatt

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Msturt by Joining in
  • 462 Views
  • 6 replies
  • 0 kudos

installing TV GO on my laptop

I have changed my laptop and am unable to install the app on my new one. When I follow the link on the website it takes me to the app store which says I can only install it on an apple device. Google play will not let me install it either. The help p...

robbiejc by Joining in
  • 1421 Views
  • 6 replies
  • 0 kudos

i cant download any shows or movies on the virgin tv go app

HI when i try to download anything on the app i get an error message saying unable to download, i have tried several shows or movies from different channels and nothing works, i see a lot of other people are having the same issue, i have followed som...

s23raf by Tuning in
  • 1695 Views
  • 7 replies
  • 2 kudos