Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
Not been able to change my device in virgin media go app, can watch TV via virgin go app but can’t watch sky sports. It says I need to add device but on go app won’t allow me to. May need a full reset.
How do I update a complaint.?
Have NTN sports but cannot view on TV Go app. Could view BT Sport on app, now says only available to watch on TV
i dont clear anything but suddenly it no longer reconises my device and now I have reached the maximum number of devices.I complained and basically got told to fix it myself ! [MOD EDIT: Post split to create own thread]
Why won’t virgin to go stream to Apple TV? I get a message saying ‘ stop mirroring and Start AirPlay from the tv go app’ --anyone know how?
Despite having deleted and reinstalled all apps and my phone having up to date software installed keep getting the message that the email address or password are incorrect; despite having just used them to sign in to the TV Go app.Unable to change th...
Hello, I’ve today upgraded my TV packages to Maxit TV and Sky sports, the estimated completed date is 16th August. When can I access the sky sports app and watch on there? It currently doesn’t work does anyone have a timescale?
Got a new phone and downloaded Virgin Go app, device is showing on list but coming up with error message of device limit reached? Have 5 devices listed
I recently renewed my contract with Virgin (which in itself was an unnecessarily ordeal for something that should have been straightforward) and my package contained Sky Cinema UHD and Sky Sports UHD.When I go on to the Virgin TV Go app on my mobile,...
Hi! My service user is having an issue with his tv. It keeps freezing only on a couple of channels for about a second. It happens during advertisements. We’ve tried to speak to VM about it 4-5 times and we’ve basically followed all the basics steps (...
