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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 187 replies
  • 1 kudos

Resolved! Can't access TiVo remotely :(

I've not tried to do this in a while - but know I didn't have any issues last time I tried a few months back.  Now, however, I keep getting an error message about the TV Go only being available for Virgin customers, yet I've come to that page after s...

Delta99 by Dialled in
  • 11 replies
  • 0 kudos

Manage my TiVo not working

Specifically keeps telling me that Virgin TV Go - exclusive to Virgin TV customers and Sorry, Virgin TV Go is only available to Virgin TV customers - find out more here.It won't let me log in. No login di...

hatfield by Dialled in
  • 4 replies
  • 0 kudos

Sky sports device

Hi my device is registered and works on the virgin go app but when I try accessing the sports channels via the sky sports app it says the device isn’t registered.  ThanksMatt

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Msturt by Joining in
  • 6 replies
  • 0 kudos

installing TV GO on my laptop

I have changed my laptop and am unable to install the app on my new one. When I follow the link on the website it takes me to the app store which says I can only install it on an apple device. Google play will not let me install it either. The help p...

robbiejc by Joining in
  • 6 replies
  • 0 kudos

i cant download any shows or movies on the virgin tv go app

HI when i try to download anything on the app i get an error message saying unable to download, i have tried several shows or movies from different channels and nothing works, i see a lot of other people are having the same issue, i have followed som...

s23raf by Tuning in
  • 7 replies
  • 2 kudos

Cannot download TVGo content

I’m having the same problem as others where I cannot download content on the TVGo app. It is either unavailable or download is failing. I haven’t found an answer on here yet.App is all up to date, have uninstalled/reinstalled and have no problems wit...

Judder on Honor Pad 8 (TV go app)

Just got a new Honor Pad 8 tablet,  and experiencing judder with the picture on live TV channels when using TV go. All working fine on my mobile phone - would like to be able to watch on a bigger screen though,  particularly live sports,  but this is...

mjrs85 by Tuning in
  • 5 replies
  • 0 kudos

Device limits issue on iOS

I’ve recently replaced my iPhone. I’ve done a replace device to my new iPhone on tv go app. When I go to sky sports app it says device limit reached and to contact tv service provider. I’m stuck in a loop. Tried logging out and back in on both but no...

Manage devices on Sky

HiI'm trying to reset my devices for Sky sports but every time I follow the link I get the error message below, and when I log in again via this page it just takes me to my Virgin media account.  


Watching Sky Sports On Laptop

I am trying to watch Sky Sports on my laptop, I go to the Virgin TV Go webpage and then go to the Sports Channel I want to watch click on Sky Sports which then opens Sky Sports Desktop Player but says I need to register device which I already have? A...

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