Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Hi, is there anyone around that can reset my device registrations for the VirginTVGo app please?Using Windows Edge on laptop only but every time I log in it wants me to replace a device. Have read about cookies and have now set not to delete for VTG ...
Is anyone else having problems downloading TV shows on the Virgin TV Go app?I can stream them ok. I have loads of storage on my devices (not working on either my Samsung S23 or Apple iPad). I've restarted my phone and deleted and reinstalled the app ...
I have this issue too. I have installed the sky sports app. Logged in to virgin tv go. Clicked on watch via sky sports. Signed in through the UK Virgin link. Even tried restarting my Windows PC. No luck You will need the relevant subscription to wa...
Hi, I'm having the exact same issue. New Stream customer from last week. I notice this is outstanding from October 2022 - it is now July 2023. I have raised a ticket with your customer services - what is the problem here and why isn't it resolved mor...
Can anyone help with the way that I use up all my devices by keeping my computer clean and up to date only to find that I cannot get more than five devices and then locked out even although I'm only using the same device, what a crazy system Virgin h...
Hi I get the error If you’d like to watch this programme, please call us on 0800 052 0701 to upgrade your Virgin TV package. This is wrong since im paying for ultimate Volt. Everything works fine on my tv boxes but when i try to use app or i try to u...
I have a static caravan, at home and an expensive Virgin Media TV subscription ... Why can't I access my Virgin Media TV services in my Static Caravan? I have ok Wi-Fi network coverage in my van (I can stream Netflix, Amazon Prime, ITVX, IPlayer etc ...
Im so frustrated at the TV Go systemEveryday, sometimes multiple times a day, I have to register the same device, over and over.I dont use a new browser, I dont change my device, I dont do updates each day... So why oh why would I need to re-register...
I've been unable to use the Virgin TV Go app or website for quite some time now.On the website I get the message "Oops, that hasn’t worked! Sign in is currently not possible. Please check back soon." when I sign in.On the iOS app I get the message "S...
I keep getting the error message Device Limit reached on Sky Sports app when I try and watch SS.I have 5 devices registered and it not one of them actually works despite the other 4 being registered.
