TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 4 kudos

Virgin TV Go App not letting me sign in

Hello,I've been trying to log in to the Virgin TV Go App, however whenever I attempt to do so it says 'Sorry, you can't use a email address, please choose a different email.'Can anyone help me with a solution please?

MJ7 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Device Management Sky Sports App

Hi, I am trying to find how to manage my devices registered on the sky sports app but cannot find how to do it? Tried speaking to customer services via Whattsapp but getting no reply. Every time I go on to the app to watch it comes up with ‘device li...

Pin correct but is not accepted

I have set up virgin go on my wife’s iPad so she can watch Sky Arts. I used my login details and it asks for the pin. We’ve only ever had one pin, but it said pin incorrect and another attempt and it is now locked. Waited the 10 minutes and tried to ...

flamenco by Joining in
  • 2 replies
  • 0 kudos

Reset Sky Sports Devices

Good Afternoon,I am trying to completely remove all of the devices which are linked to the Sky Sports App. i am currently unable to do so the link does not work get an error about not being a virgi...

Resolved! Alter registered devices for sky

As has been acknowledged by Virgin Media on multiple threads, the link to alter the registered devices for sky (Manage my Sky Devices) does not work.I want to reset my sky devices list ASAP. I missed the match earlier because of this known issue that...

danV1 by Tuning in
  • 2 replies
  • 0 kudos

TNT on go app- premier league not showing

My tv go app works fine and so does TNT sports but whenever the Premier League is on it won’t play. Always says something is wrong. This happens on WiFi and using my data. I watch TNT for football and I’m mostly on the go when they show matches, so s...

Nathand by Tuning in
  • 3 replies
  • 0 kudos

Can’t download anything to TV Go app

I’m a new Virgin customer and can’t download anything to watch on my mobile. I’ve already seen a few posts going back a few months but nowhere do I see a solution.I’ve got the latest app version any fix please ??

TV Go on Windows 11 PC does not stay signed in

I have two Windows 11 PCs with TV Go installed.  Both work fine and accept sign in, but one does not retain the sign in and has to be re-signed in every time it is started.Any suggestions as to where to look?The other PC works as expected.