TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 187 replies
  • 1 kudos

TNT on go app- premier league not showing

My tv go app works fine and so does TNT sports but whenever the Premier League is on it won’t play. Always says something is wrong. This happens on WiFi and using my data. I watch TNT for football and I’m mostly on the go when they show matches, so s...

Nathand by Tuning in
  • 3 replies
  • 0 kudos

Can’t download anything to TV Go app

I’m a new Virgin customer and can’t download anything to watch on my mobile. I’ve already seen a few posts going back a few months but nowhere do I see a solution.I’ve got the latest app version any fix please ??

TV Go on Windows 11 PC does not stay signed in

I have two Windows 11 PCs with TV Go installed.  Both work fine and accept sign in, but one does not retain the sign in and has to be re-signed in every time it is started.Any suggestions as to where to look?The other PC works as expected.

TV Go on Windows 11 2 computers 2 users

Hi,I want to set up TV Go on both my own and my wife's windows 11 laptops. The TV Go website seems to say we should both sign on using the main account holders user id, but I would prefer us to both use different logins if possible, ideally not the m...

JJNee by Joining in
  • 3 replies
  • 0 kudos

IPhone App Guide Problem

Hi all,I’ve been asked to post here by the Virgin Media X/Twitter team.My TV Control App is not showing any info in the guide.the guide on the V6 box is fine and the phone is connected to the same network.I have turned it on and off again.Any ideas?F...

Unable to download on TV go

HiI am unable to download anything on the  TV Go app. I’ve tried uninstalling and reinstalling the app. I tried searching for something that is listed as specifically as downloadable, still to no avail. I’ve tried both connected to wifi and on mobile...

Mm4723 by Joining in
  • 3 replies
  • 0 kudos

Resolved! Reset TVGO maximum devices

I have 4 registered devices (3 seem to be the same) and when I jump over to watch Sky Sports I log in okay with the Virgin account but then get a msg that max devices exceeded and to contact Virgin.

trevt by Tuning in
  • 8 replies
  • 0 kudos