TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 176 replies
  • 1 kudos

Virgin go can’t log in

I have tried to sign in to virgin go but every password I have tried with variety of numbers and letters even though was classed as strong I was asked for another password. It has now locked the account and requested email to unlock last week but thi...

Duke81 by Joining in
  • 1 replies
  • 0 kudos

Watching sky sports on mobile

I’ve always been able to watch Sky Sports on my mobile through the sky sports app but now it’s saying, ‘your subscription does allow you to watch this program please contact your provider’ despite paying for sky sports.Any suggestions?

Dja79 by Joining in
  • 1 replies
  • 0 kudos

Virgin TV on the Go app issues

I reset my Virgin Go password on my iPad last night and now I can’t sign in it says…Please sign in with your main user account. Sub accounts can’t sign in to this service as far as I’m aware this is my main account I’ve just changed password I’ve als...

Hector10 by Tuning in
  • 7 replies
  • 0 kudos

Virgin go - unable to access recordings

the app often says ‘unable to access recording - you must be connected to you home network’ (it is connected to the home network) then after a few tries it might play. Then I can watch about 10 minutes fine and then playback stops and I am back to th...

Tv Control app constantly buffering

I have I have exactly the same problem as others but with an android box and it hasn't sorted itself..Installed, reinstalled, cleared caches, all other streaming apps (BBC, ITVX etc) work fine but it keeps buffering on both recorded programmes and tr...

iand5 by Tuning in
  • 26 replies
  • 0 kudos

Cannot sign in to virgin tv go

I think I am not the first to raise this but I get an error Please sign in with your main user account. Sub-accounts can’t use this service. of course i have no idea what a sub-account is

Virgin tv go

Hi I’m new to virgin tv…when I go and try and look at what’s available in the box set etc or some recordings I have made it tells me “only available on virgin tv box  you can’t wTch on tvgo .watching tv on my iPad in bed was a big pull to me getting ...

Virgin TV Go...

I'm using 2x virgin tv go apps on 2x firestick 4k max and also i use mouse toggle appsit doesnt freeze at all.

ukguy183 by Tuning in
  • 3 replies
  • 0 kudos