TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 3774 Views
  • 0 replies
  • 6 kudos

Virgin TV Control channel logos

In the Virgin TV Control app, the logos for a few channels are not correct. 135 should be Sky Mix HD, currently Pick215 should be Pluto TV, currently Judge Judy419 should be Christmas 24, currently Movies 24420 should be Christmas 24+, currently Movi...

VMViewer by Fibre optic
  • 1048 Views
  • 5 replies
  • 0 kudos

Device management issues on Virgin Go.

I can’t see one device listed not have no option to add more. It suggests I have 4 more devices to add but no means of doing it. Does something need resetting?'

Mickjm by Joining in
  • 1204 Views
  • 8 replies
  • 0 kudos

Virgin Go

I am a Virgin Media customer with TV, Broadband and Telephone services.I have had access to Virgin Go on my windows 10 PC for years.Recently every time I log in to Virgin Go it asked me to register my device to watch programmes.  My device is "Micros...

js2910 by Tuning in
  • 1218 Views
  • 10 replies
  • 0 kudos

Re: Re-Register the same device multiple times

Having the exact same issue, it’s registered my google chrome each time I use it and wanted to watch the Celtic game this second.  Can someone potentially help reset so I can atleast watch the match and then sort it out for the future? 

Unable to access Virgin TV GO

I only use two devices but the system tells me I have reached the maximum permitted (5). This happens every month and I have to wait until the next month when I can delete non existing devices. Must I continue like this every month or is there someth...

Champion's League

Can I watch champion's league football on TNT via my Virgin go app. I am a maxit customer. When I put Wednesdays Arsenal v Lens game onto my watchlist it say Virgin box only.Does that mean I won't be able to watch it via m appHelp please  

Screenshot_20231127-145821.png
kendo159 by Tuning in
  • 455 Views
  • 1 replies
  • 0 kudos

Pin

Do I need a pin number to whatch champions League on my virgin Go app. The other day my father was asked for a pin when going to watch a premiership match. 

kendo159 by Tuning in
  • 441 Views
  • 1 replies
  • 0 kudos

Re: TV Control app won’t let me sign in

I have just discovered that I am having the same problem.  I have tried re-installing with no joy. I have a Samsung S22 Please can someone help.   [MOD EDIT: Post split to create own thread]

Morans by Joining in
  • 569 Views
  • 4 replies
  • 0 kudos

Virgin TV Go device reset request

I reply to the pinned thread yesterday to have my device list reset following this problem (the same device insisting on reregisterin over and over agin) but it seems that my post was deleted! What's going on? Please reset my device list so that I ca...