TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 181 replies
  • 1 kudos

Purchased content not playing on PC

HI,Purchased Sonic 2 and when I go to play it on my Windows PC the screen it just black and it doesn't start. When you try to download it then it complains about silverlight.What am I missing or is the service just not as slick as Sky? ThanksPaul

Jonahjones by On our wavelength
  • 6 replies
  • 0 kudos

Cannot watch sky on any of my devices

Hi:Having all sorts of trouble trying to watch on my devices,used to be able to watch sky sports on pcs..3..and android phone and tablet.Keeps saying problem with this page.Go to device page and have 3 empty slots but when I try sports same result ev...

mjsp8 by On our wavelength
  • 14 replies
  • 0 kudos

Re: Virgin TV go app

I have the same EXTREMELY FRUSTRATING issue. When will Virgin Media resolve this? My contract is nearing its end and I will be going to Sky if this is not resolved

Davo7 by On our wavelength
  • 16 replies
  • 1 kudos

Can't turn off audio description in VM Go web app

When watching virgin media go via the web app ( I get audio descriptions (sometimes) and can't turn them off. I notice it particularly whilst watching Frasier on channel 4 in the morning (and it seems a little rand...

Screenshot 2023-04-04 at 09.13.29.png


On my android phone, I have the updated TV Go app. But when I try to sign into TV Go, its asks “Skip Sign in or Register  or simply Sign IN”. But when I try to sign in using my Virgin email address, it doesn’t recognise it

mikem5s by Joining in
  • 5 replies
  • 0 kudos

Virgin TV Control app channel ordering

After the V6/360 channel guide update last week, a number of channels still appear to be listed on their old numbers in the Virgin TV Control app.I've noticed channels such as 5Select, Channel 4 +1, Reality Xtra, Blaze and 4Music still appear on thei...

VMViewer by Fibre optic
  • 1 replies
  • 0 kudos

Sky Sports News - no sound

For the past two full days (at least) Sky Sports News has been muted on Virgin TV Go app (android mobile & tablet) and on Firefox browser but works normally on 360 Box TV.The picture is fine, the subtitles work but there is no sound. No other channel...

Oleh by On our wavelength
  • 3 replies
  • 0 kudos

Ashes cricket

Why can’t I watch sky sports channels on tv go app? It keeps redirecting to sky sports app and shows at locked.Tony

vander18 by On our wavelength
  • 8 replies
  • 0 kudos

Resolved! Tv Go App fuzzy picture

I am using the Tv Go App on my iPhone and when I try to watch a tv show the picture scrambles. I can hear it ok but the picture is fuzzy. Please help.

Mash691 by Tuning in
  • 9 replies
  • 0 kudos

VirginTVGo Max devices reached

Hi, is there anyone around that can reset my device registrations for the VirginTVGo app please?Using Windows Edge on laptop only but every time I log in it wants me to replace a device. Have read about cookies and have now set not to delete for VTG ...