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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 1946 Views
  • 0 replies
  • 5 kudos

Stretched display since latest update

Hi, I've had Virgin TV Go installed on my Firestick for the last couple of years (I use it to watch Virgin at my partner's house as we can get VM there) It's been working fine until the October 11th update but I had to uninstall & reload it, since th...

frydo by Joining in
  • 519 Views
  • 1 replies
  • 0 kudos

Uk tv play

When will UK TV channels (on demand shows) be available to stream online on virgin tv go app?

S06622 by Tuning in
  • 328 Views
  • 1 replies
  • 0 kudos

Sky Sports

Hi I can't sign in to watch Sky Sports it says an unknown error has occurred. 

Device management

I’m having issues using my pc with tv go. It was working fine (I was watching Sky Sports via the app, etc). Anyway, there has been some work (on the Virginmedia system) in my area & the internet connection has been off/on all day. I’ve just tried to ...

Cornetcity by On our wavelength
  • 702 Views
  • 3 replies
  • 0 kudos

Cannot sign into to GO app. Sub-accounts cannot sign in.

Hi, I have recently changed my email on my virgin media main account but now I cannot sign into my GO app and it states "sub-accounts cannot sign in".I can still currently login to my main virgin media account on the web but the mobile GO app throws ...

oliverb by On our wavelength
  • 1078 Views
  • 10 replies
  • 0 kudos

Subtitles - New Update

Hi, I was prompted to login again to tv go on my desktop and found that there's been an update or something. I'm not keen on it in general but will get used to it. The main problem at the moment is the subtitles (on all channels) are very bad...slow,...

angmclo by Tuning in
  • 309 Views
  • 1 replies
  • 0 kudos

Tv go

Hi virginThe new windows tv go app (Oct 11) is not working properly 1. where is channel 5 on the list of channels you can search for C5 programming but the channel is missing2. the list of channels doesn’t allow you to page down on windows 11 so you ...

S06622 by Tuning in
  • 483 Views
  • 2 replies
  • 0 kudos

Re: Sky Sports App with Stream subscription

I am having the exact same issue, I just added the sky sports + HD +UHD to my package, I can view the channels on my TiVo V6 box but I downloaded the desktop app on my pc from Sky Sports website, Logged into their site with my VM login details and cl...

Dream-RJ by On our wavelength
  • 775 Views
  • 3 replies
  • 0 kudos