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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
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Re: Re-Register the same device multiple times

Having the exact same issue, it’s registered my google chrome each time I use it and wanted to watch the Celtic game this second.  Can someone potentially help reset so I can atleast watch the match and then sort it out for the future? 

Unable to access Virgin TV GO

I only use two devices but the system tells me I have reached the maximum permitted (5). This happens every month and I have to wait until the next month when I can delete non existing devices. Must I continue like this every month or is there someth...

Champion's League

Can I watch champion's league football on TNT via my Virgin go app. I am a maxit customer. When I put Wednesdays Arsenal v Lens game onto my watchlist it say Virgin box only.Does that mean I won't be able to watch it via m appHelp please  

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kendo159 by Tuning in
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Pin

Do I need a pin number to whatch champions League on my virgin Go app. The other day my father was asked for a pin when going to watch a premiership match. 

kendo159 by Tuning in
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Re: TV Control app won’t let me sign in

I have just discovered that I am having the same problem.  I have tried re-installing with no joy. I have a Samsung S22 Please can someone help.   [MOD EDIT: Post split to create own thread]

Morans by Joining in
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Virgin TV Go device reset request

I reply to the pinned thread yesterday to have my device list reset following this problem (the same device insisting on reregisterin over and over agin) but it seems that my post was deleted! What's going on? Please reset my device list so that I ca...

Re: TV Go device registration - Google Chrome

The problem started within the last week. However this same issue has happened to me before, a year or more ago.MacBook Pro (14.1.1), MacBook Air (14.1.1), MacMini (12.6.9) - all running the latest version of Chrome, but using the Virgin TV Go Chrome...