TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 176 replies
  • 1 kudos

Resolved! Watching by sport on an aeroplane

We are flying to America. On Saturday 1april and would like to watch a bit sport programme either on the plane or record it at home and access the recording from America when we land. Is this possible

Live Channels inaccessible

Hi,Playing live channels has recently stopped working on Sky Sports app, it worked previously. Error message states my subscription does not allow me to access the channel, this is not the case. Anyone aware of this issue or have any ideas how to res...

DTP_3023 by Joining in
  • 3 replies
  • 0 kudos

Won't play

Hi.I have been using tv go for a while, but for the past couple of weeks nothing is working.I have tried online, and on the app but every channel shows the following and won't play.'Not available. Sorry - we can't play this at the moment'Sometimes th...

antwigan by On our wavelength
  • 3 replies
  • 0 kudos

Cannot access recordings on 360 box Android.

I can't access my recording on any android device. The TV go app sees the recordings, progress and can play them onto the TV but not on the phone. No mesh used, IP of box and phone in same range (192.168.1.x) app reinstalled and box rebooted. VPN dea...

Screenshot_2022-09-03-20-07-32-57_8e58f5dcd25e21ff3280f4c7cbaea41a.jpg Screenshot_2022-09-03-20-07-40-91_8e58f5dcd25e21ff3280f4c7cbaea41a.jpg

Sky sports error ovp_00005

Hi,Last two days I keep getting the above error code when trying to watch Sky Sports on iMac ComputerThe devise has been registered for ages, has previously worked, but not working now Please can I get advice on how to fix, because the 'Go to Help Ar...

bradley by On our wavelength
  • 1 replies
  • 0 kudos

Re: Watch recordings away from home on Tv go

I too am disappointed. Even when I'm on home network the app won't let me watch some of my recordings. Stupid really. I reckon it's related to when they go when they all go subscription model

lorr1e1 by Joining in
  • 1 replies
  • 0 kudos

Unable to access "Manage Sky Devices"

Hi,Hoping someone can help. A couple of weeks ago I moved home and there were a few days after I moved where Virgin disconnected my services before reinstating them at my new property. Since the services have been reinstated, I can no longer access t...

Can’t enable location services

Good evening. I have downloaded the virgin tv go app and am unable to watch on 3G and 4g as I get a message enable location services.Under location services I am unable to find the app for Virgin Tv on go. I have tried uninstalling the app 

Resolved! Unable to access the recording

I have an iPad Pro and whenever I try and watch anything on the TVGO app, i would say 99% I get this message.We actually have 3 i-dad pros, same issue.I have a laptop, same issue.I’ve seen this question on here before and not sure I’ve ever seen an a...

Resolved! My shows

Why has the my shows section disappeared from my virgin go app

Lorna67 by Joining in
  • 2 replies
  • 0 kudos