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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 176 replies
  • 1 kudos

Resolved! Re: TV Go…. Not on home network???

I get the same issue. Often we will try to watch recordings on iPad- but it states first make sure your media box is on and then - when I know it’s on - it states makes sure you are on the same network - which it is.I use the WiFi pods supplied by Vi...

TF1909 by Dialled in
  • 21 replies
  • 0 kudos

Tv go app sign in issue

Hello Community,I moved to virgin media recently from Sky so I was kinda used to the sky go app. Had my installation and everything went well until I tried to use the TV go app.The system doesn't recognise my log in [ same details being used for the ...

Virgin TVgo “not available” on PC using Chrome/Edge/Firefox

Hi folks,Watching the premier league game earlier (ful v Lee) on ipad no problems. Switched to pc and the video briefly plays (1-2 sec) then says “not available” Cleared caches etc and tried 3 browsers, no change. Had this a while ago and couldn’t fi...

PetBak by Joining in
  • 3 replies
  • 0 kudos

Cant watch TV GO

So im trying to watch TV via the TV GO app on my desktop.recently it asked me to re-register the same device 5 times in the same day.I hadnt reset cookies or used a different browser.Now im using the same device, it actually says "Current Device" on ...

Sky sports app not working

The sky sports app won't allow me to watch anything when logged in to the app. It says it won't allow me to view content in this country but I am in the UK. My location is on my phone for that app any ideas? 

Screenshot_20230423-144456_Sky Sports.jpg
Tot1984 by Tuning in
  • 1 replies
  • 0 kudos

Resolved! VirginGo channels missing

Although I subscribe to Sky and BT sports neither appear on my VirginGo app. They don’t ever show on the tv guide on my iPad or phone. The helpline told me it’s no longer possible to get BT sport on VirginGo and I have to go on sky app to get Skyspor...

Google and Edge issues

I'm desperately trying to watch Wrexham later on TV go and have tried all sorts to register my laptop and thing by clearing Cache etc I have locked all my changes? It shows Edge browser registered but now says max devices reached?  I put my phone bac...

HornetUK by Up to speed
  • 2 replies
  • 0 kudos

Tv go - maximum devices reached

Maximum number of devices reached I only use one laptop to watch bt sport. I’ve had no response from support please help     [MOD EDIT: Subject title changed for clarity]

max devices reached

sick to back teeth of being told ive used maximun devices i only use pc (chrome) keeps making me add new device then once again im full please make this go away forever  Thanks  Rob

robbeer by Joining in
  • 1 replies
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