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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 158 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 24343 Views
  • 181 replies
  • 1 kudos

TV Go App Can't login to Sky using Virgin account

Despite having deleted and reinstalled all apps and my phone having up to date software installed keep getting the message that the email address or password are incorrect; despite having just used them to sign in to the TV Go app.Unable to change th...

Sky Sports

Hello, I’ve today upgraded my TV packages to Maxit TV and Sky sports, the estimated completed date is 16th August. When can I access the sky sports app and watch on there? It currently doesn’t work does anyone have a timescale? 

Resolved! Problems with Virgin TV Go

Got a new phone and downloaded Virgin Go app, device is showing on list but coming up with error message of device limit reached?  Have 5 devices listed

Resolved! Is Sky Cinema UHD not available on Virgin TV Go?

I recently renewed my contract with Virgin (which in itself was an unnecessarily ordeal for something that should have been straightforward) and my package contained Sky Cinema UHD and Sky Sports UHD.When I go on to the Virgin TV Go app on my mobile,...

KieranL by Tuning in
  • 1024 Views
  • 6 replies
  • 0 kudos

Tv freezing just during ads

Hi! My service user is having an issue with his tv. It keeps freezing only on a couple of channels for about a second. It happens during advertisements. We’ve tried to speak to VM about it 4-5 times and we’ve basically followed all the basics steps (...

edrin88 by Joining in
  • 407 Views
  • 1 replies
  • 0 kudos

Device Registration

I have signed up for Sky Sports and TNT Sports today. I can log in on my laptop and TV to watch TNT sports fine. When I try to sign in to watch Sky Sports on my laptop I just keep getting an error message when clicking to view the content. The error ...

Kelso99 by Tuning in
  • 692 Views
  • 13 replies
  • 0 kudos

Tv go

Hi I can’t watch tv go recordings on my laptop even ones that don’t say “on virgin tv only”..they come up the info splash screen but only say watch on tv..can’t watch any recordings at all I’m on win 11 ..any ideas? Any help would be great full .rega...

Cant watch saved items on tv go

hi I can't watch the stuff I have recorded on my phone its coming up as licenseErrorcode.license.invalid please advise what I need to do as I have unistalled app reset box etc and still nothing and I use this app regularly and is frustrating that it'...

Kazcelik by Joining in
  • 265 Views
  • 1 replies
  • 1 kudos