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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 838 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25483 Views
  • 185 replies
  • 1 kudos

Latest Update to the GO APP

Hello VMI see that you have updated the GO a app.one thing I have found is that when you want to download a programme or episode it says that the device is not registered and gives you an option to register it. When you touch the Register Now button ...

Cobra Rebellion

Cobra Rebellion started today there should be six episodes on sky max on demand only 5 are showing at the moment where us the last episode?

S06622 by Tuning in
  • 826 Views
  • 4 replies
  • 0 kudos

Stretched display since latest update

Hi, I've had Virgin TV Go installed on my Firestick for the last couple of years (I use it to watch Virgin at my partner's house as we can get VM there) It's been working fine until the October 11th update but I had to uninstall & reload it, since th...

frydo by Joining in
  • 390 Views
  • 1 replies
  • 0 kudos

Uk tv play

When will UK TV channels (on demand shows) be available to stream online on virgin tv go app?

S06622 by Tuning in
  • 285 Views
  • 1 replies
  • 0 kudos

Sky Sports

Hi I can't sign in to watch Sky Sports it says an unknown error has occurred. 

Device management

I’m having issues using my pc with tv go. It was working fine (I was watching Sky Sports via the app, etc). Anyway, there has been some work (on the Virginmedia system) in my area & the internet connection has been off/on all day. I’ve just tried to ...

Cornetcity by On our wavelength
  • 588 Views
  • 3 replies
  • 0 kudos

Cannot sign into to GO app. Sub-accounts cannot sign in.

Hi, I have recently changed my email on my virgin media main account but now I cannot sign into my GO app and it states "sub-accounts cannot sign in".I can still currently login to my main virgin media account on the web but the mobile GO app throws ...

oliverb by On our wavelength
  • 874 Views
  • 10 replies
  • 0 kudos

Subtitles - New Update

Hi, I was prompted to login again to tv go on my desktop and found that there's been an update or something. I'm not keen on it in general but will get used to it. The main problem at the moment is the subtitles (on all channels) are very bad...slow,...

angmclo by Tuning in
  • 264 Views
  • 1 replies
  • 0 kudos

Tv go

Hi virginThe new windows tv go app (Oct 11) is not working properly 1. where is channel 5 on the list of channels you can search for C5 programming but the channel is missing2. the list of channels doesn’t allow you to page down on windows 11 so you ...

S06622 by Tuning in
  • 407 Views
  • 2 replies
  • 0 kudos