Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
Hi can anyone explain why after months of watching TNT Sport on Tv Go on my laptop I am suddenly getting the message not available unable to play at the moment. I have tried re registering my device but it makes no difference. I have tried on Chro...
Hi - I have Virgin fibre optic broadband at home. I also have a holiday lodge in Scotland where there is no wifi coverage from Virgin. I've set up a mifi router with an unlimited data sim card for internet and to stream to a Samsung smart TV when I...
All of a sudden today when trying to watch programmes in my iPad or iPhone, I keep getting this message for every programme I’ve recorded… any ideas 路
I only use my laptop to log on to the app or through Google, I cannot watch anything now as it says i need to register this device and all the slots are taken, this is not the first time this has happened, any ideas on how i can get this to stop happ...
My device will not allow saved programs to play. An error message is displayed. this is the same on two devices so irs a service issue not a device issue. please correct
Hi, I’ve just switched to virgin and am having issues accessing the sky sports app. The screen is prompting me to login with my virgin media details as expected but its then asking me to I post a 4 digit pin…I’m doing this but there’s no ‘next’ butto...
As of today, I can't playback recordings on any device except my main 360 box. The second box and any registered phones or tablets all just throw an error as shown below. I have switched off and on, re-registered devices, rebooted apps, and reset WiF...
Hello all. Please help. I am unable to watch any football or live TV via the TX GO on my new MAC. I keep getting a "restricted due to copyright" message. I have on 1 device now registered out of 5. Please can anyone help as this is driving g me crack...
Hello,I require help resetting my device limit as I'm using a device that's currently registered and it's asking me to re-register it but it appears the limit has been reached. I've only used the same 2 devices so not sure why its asking to register ...
When I try to log in on the Sky Sports app I cannot get past the page asking to set up a pin.I have used the Virgin Media login button, logged in using my email and password and then get stuck on the next page which asks for a pin. Once I set a pin t...
