TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 176 replies
  • 1 kudos

CPE IP Unknown bug

Is there a fix for the CPE IP Unknown bug coming soon? I see there are lots of posts mentioning it but no fixFor us to get app to play a recording on iPad whilst connected to Virgin Wi-Fi I have to try toggling the Local Network option off and on, di...

Mark_P2 by Tuning in
  • 30 replies
  • 0 kudos

Suddenly - Channel rights restrictions

The record option is no longer appearing for this app on my phone (Android 10), with the message"Recording is not possible due to channel rights restrictions"for it seems every channel.But it still works fine with my tablet (Android 12)This is with T...

mikefox by Dialled in
  • 5 replies
  • 0 kudos

Resolved! Virgin TV Go app unusable on Android 13

I have a Samsung Galaxy S23 Ultra running Android 13 The Virgin TV Go app starts, flashes up a request to allow notifications and immediately crashes. Happens 100%, totally unusable.

Resolved! TV GO ON WIN 11

Bought a new HP laptop, has windows 11. I am able sign in to tv go app and webpage. Cannnot get live tv to work!! i can watch boxsets and trailers, but live tv - i have sound, but shows just a still. everything is up to date. any suggestions pls? wor...

KIRAN1 by Tuning in
  • 9 replies
  • 0 kudos

Tv go download

Can't download anything can watch in the app but message says unable to download.Have happily downloaded before

TV Go Device limit issues

Help,I have used all 5 of my TV Go device slots. I’ve just got a new iPad and can’t remove old devices to make space, there is no option to remove. I can remove devices from the sky device list, but these change to not free up space in Virgin. Any su...

Resolved! Not available in this region

I am logged in to my account and can watch a few channels but mainly only bbc, I can’t watch itv, sky, ore most of the channels available. We have full access to all these channels at home but not on virgintvgo when we are away camping? We have been ...

wiff74 by Tuning in
  • 5 replies
  • 0 kudos

Annoying glitch area on TV on random channels

Has anone else had a block area of glitch just pop up on random channels for a second then vanish. No pattern on how long it happens between episodes or what channels it seems to be itv and gold and btcsport for meNothing happens when using Netflix o...

bassue by Joining in
  • 2 replies
  • 0 kudos

Max devices reached

So many comments about this but no answer on the forum. All TV channels work fine on the app except Sky Sports which you have to log in separately. Always get the same response max device reached although only logged in on one other device. Device ma...

Khatwell by Joining in
  • 2 replies
  • 0 kudos

Has the telly tablet finally had it's day?

Hi all,There is a new error message on the telly tablet when i try to play saved programmes from the 360 box through my TV GO app. I have tried all sorts including factory reset on tablet. All other devices, (phone on android, ipad,) all working fine...