TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 185 replies
  • 1 kudos

Resolved! Sky Sports Device Limit Reached

Hi, Hoping someone can help meI've had to have my desktop PC repaired a couple of times in the last month, I've just got the PC back & it seems to be working fine. I've installed the Sky Sports desktop app only to find I've reached the maximum of dev...

TrilbyT by Joining in
  • 5 replies
  • 0 kudos

Resolved! TV go not accessible on my PC

Until a few weeks ago i could access TV go on my PC no issues, runs on Windows 11 using Edge. Now when i try to do so i can see what is on etc but am unable to watch anything, keep getting prompted to sign in. I am unable to sign in however as i keep...

Amie by On our wavelength
  • 3 replies
  • 0 kudos

Sky Sports

Hi, I need some help. We are trying to see what devices we have registered on sky sports so we can delete one and register a new device. However when we go to the device management section, it’s says no devices registered yet we get the error message...

TV GO app cant sign in

Trying to sign in but app either doesn't respond after entering  ID and password or tells me user ID is invalid. Using same ID and password l can successfully  into the My Virgin Media app no problem.Have logged into TV GO in the past. Tried on two d...

wotalot by On our wavelength
  • 5 replies
  • 0 kudos


Using virgin tv go on laptop, when I go on the tv guide there is no sidebar anymore for me to scroll down, any ideas

doownai by Joining in
  • 5 replies
  • 0 kudos

Virgin Go App not working

Hi- just renewed our virgin package exactly the same as it was before. Virgin go app now says ‘programme is blocked on this device due to copyright restrictions’. Very frustrating! 

unable to log in to tv go

i cannot log in to tv go on my laptop. it does not recognise my saved username and/or password. tried to reset my username but the system fails and says it is not available at the moment. so how do i get to watch the arsenal game on tnt1 now?checked ...