TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

Resolved! Registered Devices

I am not able to watch TNT Sports on my laptop. I have the same problem month after month. When I switch on my laptop to watch sports I get the message that I cannot add any more devices. Each time I log into my laptop it gets treated as a new device...

PGW by Joining in
  • 3 replies
  • 0 kudos

Sky sports app not working

I have sky sports via virgin, logged onto the sky sports app (selected the virgin logo) but says I can’t view the channels.why isn’t it working?

PRM by Joining in
  • 1 replies
  • 0 kudos

Virgin go

Himy registered device not working on virgin go app, I can see it on my registered list but still won't allow me to connect to virgin go.  Any one that can help me please 

Joe2910 by Joining in
  • 5 replies
  • 0 kudos

Virgin on the go

I need to move my new account number on to my email address as it's preventing me from watching on the go

Try Again' not connected to internet

I cannot sign in to virgin tv go as it says 'Try Again' you may not be connected to the internet, but this is not true as I can search the internet and watch social media platforms ie You Tube etc. I have de-registered a few devices but the problem p...

Tesfa by Joining in
  • 3 replies
  • 0 kudos

Virgin Tv go

Dear Team My Virgin TV go is no longer functioning on any of my devices. I have made multiple attempts to logon but recieve a message that the service is unavailable. I have deleted the app and then reinstalled it and also change the password, but fa...

Why is the web player garbage?

Exactly as the question says. I have no TV in my home office so when I'm working and want to have some noise in the background, I like to use the WM web player. Now, my PC isn't exactly low-spec - i5 with 16 GB Memory, more than enough for streaming ...

raoul26 by Joining in
  • 1 replies
  • 0 kudos

Resolved! TV control app not working after renewing contract

I renewed my Virgin contract last Wednesday. Subsequently I have lost the use of the TV control app on both iPad and iPhone. It gives the error message that I have signed in successfully but no valid TV account can be found. VM confirm the new contra...

plantlover by On our wavelength
  • 15 replies
  • 1 kudos


I am logged In as the main account holder but recently unable to watch recorded programs on my iPad says I have to be the main account holder always used to be able to do this why has it changed