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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 3778 Views
  • 0 replies
  • 6 kudos

Resolved! Sky sports unknown error

Hi,Trying to login to sky sports in Firefox and getting an "Unknown Error" after I've added credentials.Tried in a private window, on a Chrome browser and on Android, but same error each time.Have tried clearing cookies and cache but not worked.Have ...

RichT22 by Joining in
  • 1164 Views
  • 3 replies
  • 1 kudos

TV go issue

Every time I try to watch live TV through the APP it asks me to register the same device (i.e. replace a device) - I now have this same device 3 times in my list of 5. I am using the TV Go APP on the same laptop.

Re: Can't log on sky sports

I'm having a similar problem and I'm getting angry now . . . I log on to Sky Sports on my Mac as I have always done using the Virgin login, hit 'Watch Sky Sports' and I now get asked to sign in again. So I try to sign in and I get taken back to the s...

TV Go Unavailable

Since we started a new contract one month ago - we haven’t been able to get virgin tv go. Message says service unavailable, spent hours on the phone and messaging them but nothing is ever resolved. Changed email, cleared cookies and history, restarte...

Soozy5 by Joining in
  • 255 Views
  • 1 replies
  • 0 kudos

Sky devices limit reached

I keep getting sky devices limit reached but when I sign in to my virgin account it says I have no registered devices for the account. I have tried on multiple devices and tried signing out of them and back in. Can someone help please?

Resolved! problem downloading virgin go tv to laptop

trying to download virgin go tv ap from google play store to my windows 11 laptop with chome browserit will only download to my android iphone . i have a vpn on my laptopvirgin go tv works on my ipad and iphone but i need it on my laptopany solutions...

TV Go TNT Sport

I am not able to watch TNT Sports on my laptop. In particular MotoGP.  When I switch on my laptop (the only one I use) to watch sports I get the message that I cannot add any more devices. Each time I log into my laptop it gets treated as a new devic...

Yorky66 by Joining in
  • 492 Views
  • 1 replies
  • 0 kudos