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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 168 replies
  • 1 kudos

TV app for windows

HiI had tv go app installed on my windows 10 laptop, this evening I couldn't get app to open at all, so I uninstalled it with a view to reinstall it. At the moment I can't seem to reinstall tv go app, if I go to Microsoft store and look for virgin me...

Virgin app.jpg
lello by Tuning in
  • 4 replies
  • 0 kudos

TV GO App Video freezes on channel load but audio works

I have a brand new Dell laptop, I installed the latest TV go app, no cache to clear and registered the device all with no issues.When I load the TV Go App or try via 3 different browser, the video loads and shows the very first frame of video, but th...

Resolved! Virgin TV Go - Maximum Devices Reached

Hello AllWe seem to be having some issues with the Virgin TV Go service.We have registered a Windows 10 PC & a Windows 10 Laptop as our 2 devices.Accessing SkySports channels is fine, but when trying to view anything on Virgin TV Go we are informed t...

GDR23 by Joining in
  • 281 replies
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Virgin TV go – iPhone – not available in this region

fOr at least a year I don’t seem to be able to have watched virgin TV go live TV.I don’t know how to tell on my phone if it’s got a VPN or how to tell where my location is. Please can somebody explain in very simple terms what I need to do to check a...

dizzie70 by Joining in
  • 1 replies
  • 0 kudos

Virgin TV go – not available in this region

Virgin TV go – not available in this regionthis is the message I get when trying to use Virgin TV Go on my phone. It’s fine on my laptop. Solutions please??  it used to work and then all of a sudden stopped.I can’t see an issue with my IP address whe...

dizzie70 by Joining in
  • 4 replies
  • 0 kudos


Hi, I am trying to find how to manage my devices registered on the sky sports app but cannot find how to do it? Every time I go on to the app to watch it comes up with ‘device limit reached contact your service provider”  I’ve gone round and round in...

Davidoff by Tuning in
  • 2 replies
  • 0 kudos