TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 4 kudos

Virgin tv go app error messages

All of a sudden today when trying to watch programmes in my iPad or iPhone, I keep getting this message for every programme I’ve recorded… any ideas 路‍


Registering the same device

I only use my laptop to log on to the app or through Google, I cannot watch anything now as it says i need to register this device and all the slots are taken, this is not the first time this has happened, any ideas on how i can get this to stop happ...

TV Go not allowing saved programs to play

My device will not allow saved programs to play. An error message is displayed. this is the same on two devices so irs a service issue not a device issue. please correct 

Cossie9 by Joining in
  • 3 replies
  • 0 kudos

Sky sports app not working

Hi, I’ve just switched to virgin and am having issues accessing the sky sports app. The screen is prompting me to login with my virgin media details as expected but its then asking me to I post a 4 digit pin…I’m doing this but there’s no ‘next’ butto...

Pbennett by Joining in
  • 3 replies
  • 0 kudos

Can't playback recordings on via app or second 360 box

As of today, I can't playback recordings on any device except my main 360 box. The second box and any registered phones or tablets all just throw an error as shown below. I have switched off and on, re-registered devices, rebooted apps, and reset WiF...

Screenshot_20240115_221147_Virgin TV Go.jpg

Resolved! Virgin TV GO on MAC Copyright Restricted

Hello all. Please help. I am unable to watch any football or live TV via the TX GO on my new MAC. I keep getting a "restricted due to copyright" message. I have on 1 device now registered out of 5. Please can anyone help as this is driving g me crack...

Davemc1708 by On our wavelength
  • 2 replies
  • 0 kudos

Tv go device reset

Hello,I require help resetting my device limit as I'm using a device that's currently registered and it's asking me to re-register it but it appears the limit has been reached. I've only used the same 2 devices so not sure why its asking to register ...

agbroon by Joining in
  • 3 replies
  • 0 kudos

Resolved! Sky Sports App

When I try to log in on the Sky Sports app I cannot get past the page asking to set up a pin.I have used the Virgin Media login button, logged in using my email and password and then get stuck on the next page which asks for a pin. Once I set a pin t...

NumorJ by Tuning in
  • 16 replies
  • 0 kudos

virgin go

i have been complaining about virgin go ..i cannot download for months already and i m paying for the service ..but no one really care in customer care the service is so bad , i might really needs to go back to sky thats it, i got nothing else to say...

vienna by Joining in
  • 5 replies
  • 0 kudos