Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
I cannot sign in to virgin tv go as it says 'Try Again' you may not be connected to the internet, but this is not true as I can search the internet and watch social media platforms ie You Tube etc. I have de-registered a few devices but the problem p...
Dear Team My Virgin TV go is no longer functioning on any of my devices. I have made multiple attempts to logon but recieve a message that the service is unavailable. I have deleted the app and then reinstalled it and also change the password, but fa...
Exactly as the question says. I have no TV in my home office so when I'm working and want to have some noise in the background, I like to use the WM web player. Now, my PC isn't exactly low-spec - i5 with 16 GB Memory, more than enough for streaming ...
I renewed my Virgin contract last Wednesday. Subsequently I have lost the use of the TV control app on both iPad and iPhone. It gives the error message that I have signed in successfully but no valid TV account can be found. VM confirm the new contra...
I am logged In as the main account holder but recently unable to watch recorded programs on my iPad says I have to be the main account holder always used to be able to do this why has it changed
I've had the issue with the virgin tv go website lagging like crazy for months now! I always assumed my Google Chrome had Hardware acceleration enabled but it didn't! Turned it on now the lag has completely gone, hope this helps anyone who needs it
I have a problem when trying to watch VirginTVGO on my laptop.It works fine on my phone and my wife’s iPad but I just keep getting the message NOT AVAILABLE sorry we can’t play this at the moment.Ive read a few articles and tried a few suggestions fr...
New 360 box today. Have tried to record. Recording using handset - OK. Recording using TV Go app - states box is offline and will be recorded when online. Comments appreciated
I’ve paid for sky through Virgin and managed to log into the sky sports app but the above message comes up. Any help please?
In the Virgin TV Control app, the logos for a few channels are not correct. 135 should be Sky Mix HD, currently Pick215 should be Pluto TV, currently Judge Judy419 should be Christmas 24, currently Movies 24420 should be Christmas 24+, currently Movi...
