TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 168 replies
  • 1 kudos

Casting Sky Sports from phone to TV

I'd like to be able to cast from the Sky Sports app on my phone to a smart TV. Is this possible, or does the app prevent it?I was thinking of buying a USB-C to HDMI cable to do it, but won't bother if it's not permitted.

cass by On our wavelength
  • 4 replies
  • 0 kudos

Unable to log into VM Control App

I am unable to log into my Virgin Media Control app on my Android phone. I enter the correct e-mail address & when I try to enter my password it asks me to create a new password. I have tried this but get the same result each time I try to log in. I ...

craven49 by Tuning in
  • 5 replies
  • 0 kudos

Virgin TV Go App on WIndows 11

I recently bought a new laptop running Windows 11 and when I try to watch TV via the TV Go app then I get sound and a picture that does not move, whatever was on screen when I select the channel stays on screen. Device is registered on my account OK....

Sky Sports

I’m having an issue with accessing Sky Sports via the TV GO app. I’ve entered my Virgin email address and password but received a message saying ‘An unknown error has occurred’. I’ve tried deleting the sky sports app and reloading but go the same err...

Nicokamm by Joining in
  • 8 replies
  • 0 kudos

Resolved! Where is the app for the AppleTV 4K

Given Sky have finally allowed the Sky Go app to be installed on AppleTV 4K, why hasn’t Virgin Media followed suit? It seems crazy that I could use the Sky Go app on the AppleTV 4K, watching pretty much everything in their library (with a couple of e...

Resolved! Sky sports

Sky sports has stopped working on my Virgin Go app. Anyone any answers?

Garycar9 by Tuning in
  • 5 replies
  • 0 kudos

Only available at home

I am trying to watch a downloaded programme on my tablet, but the message comes up "Only available at home. This recording is only available on your home network. If you are at home, check that you are connected to the same network as your Virgin tv ...

How to remove tv on the go device

I want to log in to the Sky Sports app. However it won't let me do this because it says all my Virgin TV devices are used up. There is no option to replace an existing device. I do have 5 devices registered for Tv on the go. How can I remove one of t...