TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 185 replies
  • 1 kudos


I am logged In as the main account holder but recently unable to watch recorded programs on my iPad says I have to be the main account holder always used to be able to do this why has it changed

Virgin TV Go Browser Lag Fix!

I've had the issue with the virgin tv go website lagging like crazy for months now! I always assumed my Google Chrome had Hardware acceleration enabled but it didn't! Turned it on now the lag has completely gone, hope this helps anyone who needs it

cory6 by Joining in
  • 1 replies
  • 1 kudos

VirginTVGO is not working.

I have a problem when trying to watch VirginTVGO on my laptop.It works fine on my phone and my wife’s iPad but I just keep getting the message NOT AVAILABLE sorry we can’t play this at the moment.Ive read a few articles and tried a few suggestions fr...

Stanl by Dialled in
  • 9 replies
  • 0 kudos

Resolved! Recording through TV Go app

New 360 box today. Have tried to record. Recording using handset - OK. Recording using TV Go app - states box is offline and will be recorded when online. Comments appreciated 

Gr8m8again by On our wavelength
  • 16 replies
  • 0 kudos

Virgin TV Control channel logos

In the Virgin TV Control app, the logos for a few channels are not correct. 135 should be Sky Mix HD, currently Pick215 should be Pluto TV, currently Judge Judy419 should be Christmas 24, currently Movies 24420 should be Christmas 24+, currently Movi...

VMViewer by Fibre optic
  • 5 replies
  • 0 kudos

Device management issues on Virgin Go.

I can’t see one device listed not have no option to add more. It suggests I have 4 more devices to add but no means of doing it. Does something need resetting?'

Mickjm by Joining in
  • 8 replies
  • 0 kudos

Virgin Go

I am a Virgin Media customer with TV, Broadband and Telephone services.I have had access to Virgin Go on my windows 10 PC for years.Recently every time I log in to Virgin Go it asked me to register my device to watch programmes.  My device is "Micros...

js2910 by Tuning in
  • 10 replies
  • 0 kudos

Re: Re-Register the same device multiple times

Having the exact same issue, it’s registered my google chrome each time I use it and wanted to watch the Celtic game this second.  Can someone potentially help reset so I can atleast watch the match and then sort it out for the future?