TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
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Clear cache every time

TV on the go loads the 1st time but if I close and try to reopen then it will no open correctly i.e. I cannot get to view many channels.I can only open again after I have cleared the cookies relating to virginmedia.com. It is goo that I have found th...

Gio39 by Joining in
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Can't sign in

I have recently changed the email address associated with our Virgin account and now am finding it impossible to sign in to TV go.I have deleted app and reinstalled, tried old email etc. But whatever I do I get the message " sign in failed please use...

Johhnyt by Joining in
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can't stream films on tv go app

hi I am having a problem streaming films that I have had on my tv go app for years and have had no problem streaming. I am how getting Streaming Not Permitted - restriction apply- this programme can only be watched on your virgin tv box. can you tell...

I am unable to sign in to Virgin TV Go on my PC

I can get to the home page when I select to sign in it just keeps directing me back to the home page with no option to sign in - when I click register it tells me I already have an account using my email - and then logs me in to my Virgin Media accou...

Need to remove/clear all devices on TVGO and start again

I would like to remove/clear all devices from TVGO and just start again from scratch. Device Management states at limit for further changes - can only edit name which is pointless. I now have the same device registered multiple times and due to devic...

Unable to view my list in app

Since the last update I have not been able to view anything in ”my list” on the tv go app regardless of which device I use. I have uninstalled and reinstalled and this did not work. I just get a screen with a spinning wheel and nothing happens. my in...

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Akira9 by Joining in
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Sky Sports Device Limit reached

Hi, I'm getting the same error message but when I check my list of devices there are none there.     [MOD EDIT: Post split to create own thread]

DanP2 by Joining in
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