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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 835 Views
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 25480 Views
  • 185 replies
  • 1 kudos

Error code: VGC-4253024462:4253024462

I cannot watch SkySports on the desktop player - it initially connects and then this error comes onto the screen.I'm a UK Virgin Media customer with full subscription.I've just logged out and logged in again with the same result.thanks

costej14 by Joining in
  • 31109 Views
  • 25 replies
  • 0 kudos

time limit on tv go

why is there a time limit on tv go? i just stepped into the kitchen to make a drink and the football stopped. i had noticed previously that a small prompt comes up in the top left of the screen and asks "are you still watching". click to continue. bu...

VM TV Go App Issue - Service not available

Hi I've been receiving the following error on all my devices when opening the TV Go App has been happening for several weeks across several devices the App is on the.latest version and the devices are either android 13 or 14. Have tried on different ...

sukh187 by Tuning in
  • 2250 Views
  • 11 replies
  • 0 kudos

Cannot watch TNT sport on Tv Go on my laptop.

Hi can anyone explain why after months of watching TNT Sport on Tv Go on my laptop  I am suddenly getting the message  not available unable to play at the moment. I have tried re registering my device but it makes no difference. I  have tried on Chro...

Resolved! Virgin Go on Samsung Smart TV

Hi - I have Virgin fibre optic broadband at home.  I also have a holiday lodge in Scotland where there is no wifi coverage from Virgin.  I've set up a mifi router with an unlimited data sim card for internet and to stream to a Samsung smart TV when I...

Virgin tv go app error messages

All of a sudden today when trying to watch programmes in my iPad or iPhone, I keep getting this message for every programme I’ve recorded… any ideas 路‍

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Registering the same device

I only use my laptop to log on to the app or through Google, I cannot watch anything now as it says i need to register this device and all the slots are taken, this is not the first time this has happened, any ideas on how i can get this to stop happ...

TV Go not allowing saved programs to play

My device will not allow saved programs to play. An error message is displayed. this is the same on two devices so irs a service issue not a device issue. please correct 

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Cossie9 by Joining in
  • 251 Views
  • 3 replies
  • 0 kudos

Sky sports app not working

Hi, I’ve just switched to virgin and am having issues accessing the sky sports app. The screen is prompting me to login with my virgin media details as expected but its then asking me to I post a 4 digit pin…I’m doing this but there’s no ‘next’ butto...

Pbennett by Joining in
  • 371 Views
  • 3 replies
  • 0 kudos

Can't playback recordings on via app or second 360 box

As of today, I can't playback recordings on any device except my main 360 box. The second box and any registered phones or tablets all just throw an error as shown below. I have switched off and on, re-registered devices, rebooted apps, and reset WiF...

Screenshot_20240115_221147_Virgin TV Go.jpg