TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

Can't log on sky sports

Does anybody know why can't watch live games on sky sports app. I have logged on to the app and registered with virgin TV go.When I try to watch a game it says there's a problem with my subscription

Kristy88 by Joining in
  • 28 replies
  • 0 kudos

Still can’t download anything on the app

Please can someone advise if there is a know issue with not been able to download on the app.  Tried everything !   Followed all the guidance from previous post.  No responses for updates.  Please can this be fixed.  

Stevemx by Joining in
  • 0 replies
  • 0 kudos

Download shows for offline viewing

App description says you can download shows to watch on your device when offline…is this just not true or has anyone actually managed to achieve this..?thanks ;(

NGC6751 by Joining in
  • 3 replies
  • 0 kudos

Purchased content not playing on PC

HI,Purchased Sonic 2 and when I go to play it on my Windows PC the screen it just black and it doesn't start. When you try to download it then it complains about silverlight.What am I missing or is the service just not as slick as Sky? ThanksPaul

Jonahjones by On our wavelength
  • 6 replies
  • 0 kudos

Cannot watch sky on any of my devices

Hi:Having all sorts of trouble trying to watch on my devices,used to be able to watch sky sports on pcs..3..and android phone and tablet.Keeps saying problem with this page.Go to device page and have 3 empty slots but when I try sports same result ev...

mjsp8 by On our wavelength
  • 14 replies
  • 0 kudos

Re: Virgin TV go app

I have the same EXTREMELY FRUSTRATING issue. When will Virgin Media resolve this? My contract is nearing its end and I will be going to Sky if this is not resolved

Davo7 by On our wavelength
  • 16 replies
  • 1 kudos

Can't turn off audio description in VM Go web app

When watching virgin media go via the web app ( I get audio descriptions (sometimes) and can't turn them off. I notice it particularly whilst watching Frasier on channel 4 in the morning (and it seems a little rand...

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On my android phone, I have the updated TV Go app. But when I try to sign into TV Go, its asks “Skip Sign in or Register  or simply Sign IN”. But when I try to sign in using my Virgin email address, it doesn’t recognise it

mikem5s by Joining in
  • 5 replies
  • 0 kudos

Virgin TV Control app channel ordering

After the V6/360 channel guide update last week, a number of channels still appear to be listed on their old numbers in the Virgin TV Control app.I've noticed channels such as 5Select, Channel 4 +1, Reality Xtra, Blaze and 4Music still appear on thei...

VMViewer by Fibre optic
  • 1 replies
  • 0 kudos

Sky Sports News - no sound

For the past two full days (at least) Sky Sports News has been muted on Virgin TV Go app (android mobile & tablet) and on Firefox browser but works normally on 360 Box TV.The picture is fine, the subtitles work but there is no sound. No other channel...

Oleh by On our wavelength
  • 3 replies
  • 0 kudos