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For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 3766 Views
  • 0 replies
  • 6 kudos

Add, Replace, Change Device

Dear Community / Virgin MediaEvery time I start the Virgin TV GO app it asks for replacing device, saying how many have been registered already and how many changes are allowed. Once a device is registered then it shouldn't keep asking me again and a...

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Rishi9 by Joining in
  • 589 Views
  • 3 replies
  • 0 kudos

Unkown error when trying to watch sky sports

Hello, dont know if anyone has advice on this. I've had sky sports for a very long time but only recently have I been wanting to watch it on the web. When trying to watch online I get a error of "unknown error". I checked my network panel and it seem...

timypeg by Tuning in
  • 692 Views
  • 5 replies
  • 0 kudos

Quest hd pixilated on three devices

Quest HD is pixilated on three android devices ( only quest hd ) Cache and data cleared to no avail. After data/cache is cleared I get a clear picture until the scene changes then its back to pixelation. Any ideas?Android 11 ui 3.1 and android 13 ui ...

Virgin TV Control - cant accept terms

Hi allHave the TV Control app to remote access my V6 etc.Want to set up streaming from the app to my phone but when I Start Setup it takes me to a EULA Ts and Cs page which is not loading so I can't complete setup.Worked fine before I changed phone 3...

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Garber1 by Joining in
  • 252 Views
  • 1 replies
  • 0 kudos

TV Go issues

I am struggling to get the virgin tv go app to work. coming up with: not allowed, sorry this programme is blocked on this device due to copy right restrictions. have uninstalled app & reinstalled & not working. won’t work through gigaclear wifi but i...

Sorry - We can't play.. Eurosport1 - Error code 1002

Hi,attempting to watch Eurosport on the virgintvgo page, receive the "Not Available - Sorry - We can't play this at the moment 1002 error. Multiple browsers and devices, all other channels seem fine.Exactly the same symptoms as this post below which ...

pinion by Joining in
  • 1128 Views
  • 7 replies
  • 1 kudos