TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 168 replies
  • 1 kudos

Resolved! My shows

Why has the my shows section disappeared from my virgin go app

Lorna67 by Joining in
  • 2 replies
  • 0 kudos

Tv Go won’t connect

 Any answers to this tried everything on the forum. I’m connected to the same network 

Tp50 by Joining in
  • 10 replies
  • 0 kudos

Downloading on Virgin Go

Unable to download anything on my mobile, it asks for my pin then says unable to download right now try again later.

Garycar9 by Tuning in
  • 1 replies
  • 0 kudos

Keeps saying max number of devices reached

Out of no where i logged on to virgin tv go app to watch some sport and it says you have reached max devices when i only have 3 registered is there any way you can reset it for me thanks. 

Jxmie by Joining in
  • 3 replies
  • 0 kudos

Sub accounts and sky sports log in

I have exactly the same issue with my iPhone and iPad too, but my android phone seems to work fine.  I have logged in to Sky Sports using my Virgin Media credentials, but when I try to watch any live sports, the app just says “Video Unavailable - A p...

CCleaner cleans my browser. Now device limit reached.

Missed my football match because every time I go to BT Sport, the bloody thing says device not registered, register new device! now I'm blocked from watching even on those registered devices. I thought a device was a particular laptop, phone or table...

tv go device max registered

Hi,Had problem with EDGE and cookies being cleared on exit - ahve resolved that problem - now can't watch Virgin on PC as devices all used and won't be resolved till 01/4/23 when I can replace.Please can you help me sort ths as match on in 30 minMany...