TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 171 replies
  • 1 kudos

Manage devices on Sky

HiI'm trying to reset my devices for Sky sports but every time I follow the link I get the error message below, and when I log in again via this page it just takes me to my Virgin media account.  


Watching Sky Sports On Laptop

I am trying to watch Sky Sports on my laptop, I go to the Virgin TV Go webpage and then go to the Sports Channel I want to watch click on Sky Sports which then opens Sky Sports Desktop Player but says I need to register device which I already have? A...

Screenshot 2023-07-21 at 12.37.58.png Screenshot 2023-07-21 at 12.38.31.png Screenshot 2023-07-21 at 12.38.06.png

Cannot remove registered Sky Go devices

I'm trying to watch Sky Sports on a new laptop but it says the below;When I go into VM to manage the devices I get the below error; Seems many are having the same issues. I've tried private browsing, deleting data etc but it still comes up with same ...

Zakky72_0-1689952756434.png Zakky72_1-1689952807261.png
Zakky72 by Settling in
  • 4 replies
  • 0 kudos

Remote Access to sky sport

I've been trying too set up skysports on my laptop. The instructions say go to, and then click on the Vigin log. But when I go to there is no virgin loge. Does anyone have any idea what's going wrong? Thanks

Mikey174 by Joining in
  • 2 replies
  • 0 kudos

virgin go unable to delete devices

Hi i am unable to delete devices from my virgin go in the settings clicking on them does nothing ,I have tried the link you have given in other posts ,any idea of what im missing as need to remove a few devices Thanks

Greggy by On our wavelength
  • 5 replies
  • 0 kudos

Sky sports app not working

I can log into sky sports using the virgin go button. However when I try to watch sky sports it just says, "unknown error" and gives no error code. I have an active subscription and it works when I watch it on TV but not success on my phone. Any help...

Rog11 by Joining in
  • 1 replies
  • 0 kudos

Resolved! Error code: VGC-4253024462:4253024462

watching sky sports on the desktop app - absolutely fine for the last 3 days and now all of a sudden it stops and saysError code: VGC-4253024462:4253024462I've deleted cookies, in the UK, not VPN, etc etcPlease help before I lose it !!

Virgin go app will not download anything

Hi Virgin go app will not download anything.  I have tried multiple devices all at latest software.  Seems to be lots of threads about this over many months.  Have I made a massive mistake moving to virgin ? 

Stevemx by Joining in
  • 17 replies
  • 0 kudos