TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 181 replies
  • 1 kudos

Sky Showcase missing from Box Sets on Virgin TV Go

The new section for Sky Showcase under 'Channels' in Box Sets that is available on Virgin TV boxes is missing from Virgin TV Go.It should be listed here:'s possible to search for programmes manually, True...

VMViewer by Fibre optic
  • 1 replies
  • 0 kudos

Sky Sports App Live TV

Hi, I have the full sky sports package through Virgin TV. i can login to the sky sports app on my ipad through virgin and watch any of the sports channels. for some reason i can't on my Iphone. I login exactly the same way and get the message: "Video...

rhayto89 by Tuning in
  • 2 replies
  • 0 kudos

Virgin TV Go App not working after the recent upgrade

Since the recent upgrade to the app, I now get the message 'If you'd like to watch this programme, please call us on 0800 052 0701 to upgrade your Virgin TV package'.This app has been working for years, and as far as I know I'm on the top package. Th...

mpfc6324 by Joining in
  • 3 replies
  • 0 kudos

Need to remove/clear all devices on TVGO and start again

I would like to remove/clear all devices from TVGO and just start again from scratch. Device Management states at limit for further changes - can only edit name which is pointless. I now have the same device registered multiple times and due to devic...

Resolved! TV Go app won’t record, says Virgin box is offline

Hi,Recently had a new Virgin box, like for like model. Now I can’t record using the TV Go app as I get an error saying the Virgin box is offline and will record when it’s back online.The box is not offline as I am watching it! Can anyone decipher the...

BMC50 by Joining in
  • 3 replies
  • 0 kudos

TV Control app won’t let me sign in

Hi,I have been trying for days to get logged into the tv control app. The error I get is“Your email or password was incorrect. Please try again or go back to change your email” I am using the correct my virgin media details as I have always used, I a...

Lee-AnnL by Joining in
  • 24 replies
  • 0 kudos

Can't log on sky sports

Does anybody know why can't watch live games on sky sports app. I have logged on to the app and registered with virgin TV go.When I try to watch a game it says there's a problem with my subscription

Kristy88 by Joining in
  • 31 replies
  • 0 kudos

Reset TV go devices

I need a reset please. Ive been watching through Firefox set to clear cookies when it closes. However, I kept the browser open but the internet connection kept dropping out.  Every time I refreshed the page (TNT sports at the end of the time bar) it ...

Domdam by Joining in
  • 1 replies
  • 0 kudos