Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...
Hi, Can you tell me if you can access TNT sports on a phone or tablet?Thank you
If someone can help that would be great. I have been in contact with support and they cant help and I have to authenticate everytime which take 3 hours just to start and then nothing gets done. Upgraded my package to allow tv. Now I cant watch any. T...
About a month ago I was locked out of getting sky sports on my ipad, eventually got through o some one who told me I needed to upgrade to HD. I don’t know why I had to do this as I had been watching for many years with out HD, I upgraded, have been l...
Has anyone else noticed the scroll bar is missing on the new windows 11 virgin tv goyou can’t scroll through live channels or list of on demand channelsplease help
HiI am trying to log into the TV Control App but it does not recognise my email address. I know my email address is correct as i use it every dayLast Friday i had a new tv box installed as the hard drive went corrupt on the previous box.The Virgin TV...
Hi, I’ve looked at previous posts but nothing working so far. I’m unable to play live TV or watch any shows on the TV GO App, on a new iPad Air. Message says: not available- sorry can’t play this at the moment. Can still play live TV on old iPad mi...
Hi folks, yet more registration woes, I keep being asked to register the same device and thus running out of slots. This has been happening for about two/three weeks in Edge, Chrome and the TV GO app (all on a Windows 10 PC). My device list was reset...
Every time I access the Virgin Go App I get asked to register my device, but it is already registered from the previous time. This is taking my device allocation down every time I want to watch tv on the go. Can you stop this so I can use the app wit...
I use my laptop, iPad and phone to use GO. Every time I use my laptop lately I have to register. I register and carry on. Just started to happen on my iPad and now I cannot use ANY devices apart from my iPhone. How can I reset this as it says to the ...
I had been using my virgin tv go app to connect to my virgin main box, mainly for setting up recordings and changing channels, but foe the last few days I haven’t been able to connect to the box, all I get is the circle of doom and connecting to virg...
