TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 3 kudos

TV Go device registration - Google Chrome

You may still be experiencing issues with Google Chrome registering a new device on your TV Go profile each time you use it. This isn't the intended behaviour, for the best experience we recommend not clearing cache/cookies for TV Go after each sessi...

Kev_B by Community Manager (Retired)
  • 185 replies
  • 1 kudos

TV Control App

HiI am trying to log into the TV Control App but it does not recognise my email address. I know my email address is correct as i use it every dayLast Friday i had a new tv box installed as the hard drive went corrupt on the previous box.The Virgin TV...

Can’t connect to TV Go app on iPad air.

Hi,  I’ve looked at previous posts but nothing working so far. I’m unable to play live TV or watch any shows on the TV GO App, on a new iPad Air. Message says: not available- sorry can’t play this at the moment.  Can still play live TV on old iPad mi...

Leecaley by Joining in
  • 5 replies
  • 0 kudos

Virgin Go Device Management and Allocation

Every time I access the Virgin Go App I get asked to register my device, but it is already registered from the previous time. This is taking my device allocation down every time I want to watch tv on the go. Can you stop this so I can use the app wit...

JLR1 by Joining in
  • 3 replies
  • 0 kudos

Replace Devices every time.

I use my laptop, iPad and phone to use GO. Every time I use my laptop lately I have to register. I register and carry on. Just started to happen on my iPad and now I cannot use ANY devices apart from my iPhone. How can I reset this as it says to the ...

Virgin tv go iOS app

I had been using my virgin tv go app to connect to my virgin main box, mainly for setting up recordings and changing channels, but foe the last few days I haven’t been able to connect to the box, all I get is the circle of doom and connecting to virg...

App not working

I have been getting the below error message when trying to use the tv go app for 2 weeks now. I have been in touch with live chat twice and even raised a complaint and had no help whatsoever. Firstly they decided to remove all of my registered device...

Screenshot 2024-02-11 at 13.11.01.png
clareg1 by Joining in
  • 3 replies
  • 0 kudos

max devices reached but only using 2 devices?????

Every time I use the app it says my device limit has been reached even tho im only using 2 devices so I need to remove all of my registered devices, even though i only use 2 devices that are already registered!so how do i manage my devices as no link...

rrsj79 by Joining in
  • 1 replies
  • 0 kudos

Sky Sports App - can't log in on android phone

I've got the Sky Sports Package through Virgin Media I'm trying to log in to the Sky Sports app on my phone, and the app won't accept the blueyonder email address as a valid email address. I've tried other email addresses to the account and these don...

Julie35 by Joining in
  • 5 replies
  • 0 kudos

cant add or remove any devices from tvgo

i have been trying to remove devices that are not mine from my virgin tv go app but cannot remove / add any tried all the links in the forum to manage devices but they just take me the vegin media website or virgin tvgo website homepages 

rrsj79 by Joining in
  • 1 replies
  • 0 kudos