Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
Hi, I have sky sports as part of my package at home but keep being asked by the sky sports app to get sky sports. I am logging in via the virgin icon but can't watch live. Please help anyone, driving me crazy.
My TV Go app won't play any recordings when at home, connected to the Internet and connected to the main 360 box downstairs. I keep getting an error message saying I'm not connected to the Internet. I am connected to the Internet, I've reset my WiFi,...
My Virgin Media TVGO app allows me to watch recorded programmes on iPad but not on iPhone. Virgin support say that the viewing recorded programmes facility has been discontinued and that my iPad has not had the update yet. If this is correct then it...
I am asked to register a new device every time I use Virgin Tv Go. Now I need to wait until 1st September to use the service. How do I reset this?
There is a common problem with the tv go app. Whenever you wish to watch a programme a message appears stating please register your device even though the device has been registered. This leads to using the maximum five devices aloud and you can only...
I have upgraded my phone today, and have been able to transfer set up access for almost all apps, including My Virgin Media and Virgin TV Go. However, every time I try to log in to TV Control, I get an error message.I am certain I am entering the cor...
Hi,Whenever I try to watch a recorded show in my S22 Ultra I get the error 'Not available Sorry - we can't play this at the moment 1', please can you advise how I can fix this? I don't get this error on my Samsung Tab S6...Thanks,Lee
When using the sky sports app why is it so hard to sign in
Did you ever manage to get thsi working - i used this web page from my pc for years - ditched my mobile a while back and managing it from the box is a pain . Has it been killed off ?
I cannot watch sky sports app on my iPhone. I’m using my Virgin media login details to access, but it’s saying the login details are incorrect and I can’t go no further. This was working last month. Please advise?
