Hi, we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...
ITV2 and ITV3 have disappeared from the TV Go service: I've tried resetting channels to default but no joy. Is there a reason or a solution?
The Virgin Go app has suddenly stopped working on my iPad. It was working fine up until yesterday now when I open it up and select a channel, I get different error messages, sometimes I get the pop up telling me to register my device (which I’ve tri...
Hi,Can someone reset my Virgin TV Go devices, also there has to be a better way of tracking the number of devices/changes most browsers and AV software delete cookies on browser exit, I tried using the desktop app and I got the same issue as using th...
Hi Problems with accessing Virgin Go again. It has been ok for a while but today I cannot access any programmes. What I get after a very slow boot up and after the program selected is running for a short time is : "Timeout exception.....future not ...
I’m on an iPhone 11 with upto date firmware. I regularly use the tv control app but for the last few days it has asked for email and password. It didn’t recognise my password so I used the link to reset it, I received an email with a reset link but i...
Hi all, I have the same issue, when trying to log in to my account on the App on an Android device. Tried a factory reset & delete / reinstall the VM TV go app same issue. Any resolution to this please ? The app works find on IOS just not my Android ...
My iPhone iPad and laptop won’t let me watch certain channels saying Not available sorry we can’t play this at the moment-1100
Hi, I am unable to login into the virgin tv go app on my iPad yet am I am able to login in via website and my iPhone anyone had this issue and resolved it?
Is anyone else having problems logging in today?I am watching the Monaco Grand Prix on my TV and wanted to watch the Championship Play Off Final on Sky Sports by streaming it on my laptop. But I cannot log in using my VM account details.I changed my ...
Trying to watch Channel 4 for the England match tonight and the same error is still present from Monday night when I tried to watch the England game on Channel 4:Not available - Sorry - we can't play this at the moment 1002What is this error and why ...
