TV on the go
For Virgin TV Go, TV Control, and other mobile TV apps
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Forum Posts

TV Go - Connection showing offline

Hi,  we're aware of an issue that may be affecting some customers using the TV Go app for functions such as the remote control function, or viewing recording whilst on their home network. When trying to do this, TV Go will advise that the set top box...

ModTeam by Moderator
  • 0 replies
  • 4 kudos

can't stream films on tv go app

hi I am having a problem streaming films that I have had on my tv go app for years and have had no problem streaming. I am how getting Streaming Not Permitted - restriction apply- this programme can only be watched on your virgin tv box. can you tell...

I am unable to sign in to Virgin TV Go on my PC

I can get to the home page when I select to sign in it just keeps directing me back to the home page with no option to sign in - when I click register it tells me I already have an account using my email - and then logs me in to my Virgin Media accou...

Need to remove/clear all devices on TVGO and start again

I would like to remove/clear all devices from TVGO and just start again from scratch. Device Management states at limit for further changes - can only edit name which is pointless. I now have the same device registered multiple times and due to devic...

Unable to view my list in app

Since the last update I have not been able to view anything in ”my list” on the tv go app regardless of which device I use. I have uninstalled and reinstalled and this did not work. I just get a screen with a spinning wheel and nothing happens. my in...

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Akira9 by Joining in
  • 5 replies
  • 0 kudos

Sky Sports Device Limit reached

Hi, I'm getting the same error message but when I check my list of devices there are none there.     [MOD EDIT: Post split to create own thread]

DanP2 by Joining in
  • 1 replies
  • 0 kudos

Virgin TV Go not working on iPad

When I log in to the app on my iPad it just says “Oops - the service isn’t available at the moment. Try again in a few minutes”. Happened for days. iPad software and app up to date, app works on my phone. Any help? Is there any iOS too old to work?

sm92 by Tuning in
  • 28 replies
  • 1 kudos

Unable to watch recordings on Virgin TV Go

Hi,Whenever I try to watch a recorded show in my S22 Ultra I get the error 'Not available Sorry - we can't play this at the moment 1', please can you advise how I can fix this? I don't get this error on my Samsung Tab S6...Thanks,Lee 

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