Virgin Media has been removed as your payment method for Netflix; Netflix started charging me

[Scott68]

Today I received two emails:

One from streamingservices@virginmedia.co.uk informing me that Virgin Media has been removed as your payment method for Netflix.

Second one from info@account.netflix.com informing me that they have updated my account with new billing info and are now charging me £10.99 per month.

I called Virgin Media who confirmed my Netflix subscription is still included in my package and valid until December 2023.

So I called Netflix support - they told me that the partner payment from Virgin had ended and that I should call Virgin Media to get the contract updated.

I called Virgin Media again, suggested I go to Settings in Netflix app on my TV and change payment plan to Virgin.  Could not find such a setting, so suggested I call Netflix again.

Netflix asked me to check on Virgin Media app for the 'Restore Netflix' button - but this does not exist.

Called Virgin Media again, second line support checked with customer services that they have not sent me such an email.  I explained if that is the case, then how come Netflix have started charging me and have notification that partner payment has ended - ?

I am now stuck!

1. Is the email address real and belonging to Virgin Media?

2. How did Netflix get notification that my partner payment from Virgin has ended?

3. Can I cancel the membership with Netflix without cancelling the service via the Virgin Media plan?

[kim1231]

Hello,

This has happened to me today. I don't have an activate Netflix button. Could VM please advise what to do as looking at the comments here it isn't worth calling. Any help appreciated, thanks.

[Alex_RM]

Hi kim1231,

Thanks for posting and sorry to hear you've had some issues with Netflix, I've had a look at things from our side, and so I can give you an update I've popped you over a private message.

Alex_Rm

[ingham89]

Hi,

This same issue has happened to me this week and no one seems to be able to reconnect the billing or reimburse me for the extra direct charge from Netflix. Can you help please?

[daviditfc]

I'm having the exact same problem. Contacted VM 4 times now and still no activation email. Can anyone help with this please? I've been charged £10.99 this month. I only moved home and made zero changes to my package.