Forum Discussion

Scott68's avatar
Scott68
Joining in
2 years ago

Virgin Media has been removed as your payment method for Netflix; Netflix started charging me

Today I received two emails: One from streamingservices@virginmedia.co.uk informing me that Virgin Media has been removed as your payment method for Netflix. Second one from info@account.netflix.co...
  • Scott68's avatar
    Scott68
    2 years ago

    Thanks Martin, I received the re-activation email, actioned successfully.  i also got confirmation from Netflix that the payment is from VM again.  So issue is now resolved, just waiting for Netflix to refund the £10.99 they took as payment on the day it was cancelled.

db15's avatar
db15
Joining in
2 years ago

I have activated my Netflix subscription with Virgin but I have been charged £15.99 by Netflix since doing this and there is another upcoming payment from Netflix for £15.99 to be taken out from my account next week.

I'm cautious that I have paid extra to have Netflix added onto my Virgin deal whilst still being charged by Netflix

 

Dan

  • Tom_W1's avatar
    Tom_W1
    Forum Team
    2 years ago

    Hi Dan, thanks for your post here although we're sorry to hear of the concerns you've raised here regarding Netflix.

    Usually, Netflix would only charge you directly if you have created another account with them directly, we would advise please contacting Netflix and they should be able to trace what's happened here - please let us know 😊

    Many thanks