Netflix account suspended as Virgin no longer set as payment option.

[efski]

Hi, in March 2023 once I agreed to a new contract Netflix become part of my bundle. 
I recently moved house, same day as service was disconnected from my previous address I got an email from VirginMediaServices saying:

Hello LUKASZ, Just a heads-up that Virgin Media has been removed as your payment method for Netflix. Why’s this happened? Your Virgin Media services might have changed or been cancelled If you change or disconnect some or all of your Virgin Media services (TV, broadband or home phone), you might not have a Netflix subscription included in your package anymore.

I did contact Virgin 4 times every time being assured that request to receive new activation code has been issued. I contacted Netflix directly twice and both times was told none request was made.

Its been more then a month now, to use my Netflix account I have to pay separately, likely Virgin credited what I have to pay but it’s not ideal.
Can you please finally sort it out and link both accounts?

Disappointed customer.

[Ilyas_Y]

Hey @efski Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the Netflix services you are experiencing.
If you check here on the MyVM app it will tell you whether or not Netflix has been added as part of your account.

Let us know what it says and we can go o from there.

Kind regards,
Ilyas.

[efski]

 Hi, as you can see app doesn’t say Netflix is activated but account specialist I talked to say it is. What’s going on there?

[efski]

 

[Hosay299]

Would it not be listed on ur account pagackge page??

[Steven_L]

Thanks for coming back to us Hosay299, is Netflix listed on the entertainment services tab of the main page of your online account?

Kind Regards,

Steven_L

[efski]

No its not.

https://community.virginmedia.com/t5/Stream-from-Virgin-Media/Virgin-Media-has-been-removed-as-your-...

Clearly I’m not the only person facing same issue. 

[efski]

 

 No Netflix available 🤷

[Hosay299]

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@Steven_L wrote:

Thanks for coming back to us Hosay299, is Netflix listed on the entertainment services tab of the main page of your online account?

Kind Regards,

Steven_L

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Wrong person ?? i was offering the help to the user that posted 

[Hosay299]

Odd when i do this i can see it 

i signed in to my account then scroll down to this

 Then click on Entertainment Services got this

ur see it says for me to do the following To add Netflix to Stream from Virgin Media, head back, select My Package, then Stream.

For Virgin TV 360 or TiVo, chat with us to add it.

i already have the tv ?? 

But it says to go to stream on the my package page but not see it

So VM Staff is it a bug on the system site again like the others i have seen???