Forum Discussion

Scott68's avatar
Scott68
Joining in
3 years ago

Virgin Media has been removed as your payment method for Netflix; Netflix started charging me

Today I received two emails: One from streamingservices@virginmedia.co.uk informing me that Virgin Media has been removed as your payment method for Netflix. Second one from info@account.netflix.co...
  • Scott68's avatar
    Scott68
    3 years ago

    Thanks Martin, I received the re-activation email, actioned successfully.  i also got confirmation from Netflix that the payment is from VM again.  So issue is now resolved, just waiting for Netflix to refund the £10.99 they took as payment on the day it was cancelled.

Dunderheid2's avatar
Dunderheid2
Tuning in
2 years ago

I have exactly the same problem!  I received three emails today - one from VM and two from Netflix - stating that Netflix is no longer receiving payment from VM.  I have the Ultimate Volt bundle which includes Netflix.

I attempted to follow the instructions posted above to re-activate my Netflix membership through my VM account but the final page keeps coming up with an error message - Sorry, something's gone wrong!
We're having some technical issues so we can't add this right now. Please try again later.

Can someone from VM look into this for me.  Why is this happening to VM customers?