Forum Discussion

Scott68's avatar
Scott68
Joining in
2 years ago

Virgin Media has been removed as your payment method for Netflix; Netflix started charging me

Today I received two emails: One from streamingservices@virginmedia.co.uk informing me that Virgin Media has been removed as your payment method for Netflix. Second one from info@account.netflix.co...
  • Scott68's avatar
    Scott68
    2 years ago

    Thanks Martin, I received the re-activation email, actioned successfully.  i also got confirmation from Netflix that the payment is from VM again.  So issue is now resolved, just waiting for Netflix to refund the £10.99 they took as payment on the day it was cancelled.

Vrobbo's avatar
Vrobbo
Tuning in
2 years ago

I am having the same nightmare issue with the netflix account - all they keep doing is raising a ticket and not getting anywhere - they also promised to credit my account to cover the cost of netflix until resolved and yes you guessed it - no credit applied and about 3 complaints opened and closed without my permission. I try to go through the activate netflix button and no joy. Do not have VM as an option for the payment method. Can someone please help with this

Zach_R's avatar
Zach_R
Forum Team
2 years ago

Hi there,

Thank you for your posts and raising your concerns here on the community forums. We're here to help.

We were aware of a recent issue with Netflix subscriptions which has since been addressed and resolved. If you continue to have issues, please first check for an activation button/link on your My Virgin Media account to see if this helps.

If the issue remains for you, please let us know and we can go from there.

Thanks,