Today I received two emails:
One from streamingservices@virginmedia.co.uk informing me that Virgin Media has been removed as your payment method for Netflix.
Second one from info@account.netflix.com informing me that they have updated my account with new billing info and are now charging me £10.99 per month.
I called Virgin Media who confirmed my Netflix subscription is still included in my package and valid until December 2023.
So I called Netflix support - they told me that the partner payment from Virgin had ended and that I should call Virgin Media to get the contract updated.
I called Virgin Media again, suggested I go to Settings in Netflix app on my TV and change payment plan to Virgin. Could not find such a setting, so suggested I call Netflix again.
Netflix asked me to check on Virgin Media app for the 'Restore Netflix' button - but this does not exist.
Called Virgin Media again, second line support checked with customer services that they have not sent me such an email. I explained if that is the case, then how come Netflix have started charging me and have notification that partner payment has ended - ?
I am now stuck!
1. Is the email address real and belonging to Virgin Media?
2. How did Netflix get notification that my partner payment from Virgin has ended?
3. Can I cancel the membership with Netflix without cancelling the service via the Virgin Media plan?
