Upgraded to 1Gb but getting 500mb speeds

[McTabish]

I am having the same issue. I was on 500mbps before, and used to get around 450mbps. I cancelled my contract and just before my Sky install I was offered 1000mbps to stay with Virgin... I stayed and got the new hub... but I am still getting only around 200-450mpbs. Its as if the new speeds have not been activated as its literally no different and was the only reason I stayed and didn't just move to Sky and have cheaper 500mpbs with them. Lucky I am in my 14 days still so I might just cancel and still move to Sky anyway if its not resolved.

[wmcg]

Hi Paul have you had a chance to look at my upload speeds?

Regards wmcg

[wmcg]

bump

[Megan_L]

Hi Wmcg,

Thanks for posting your speeds like Paul asked in his previous message, I can see why you're underwhelmed with it!

Can I ask if that speed test was done via WIFI or wired connection please? 

Thanks!

Megan_L

[DigitalDreams]

Hub5 wouldn't activate ?, same here with TWO....

Engineer tried 2 new ones and left us with a hub4 till yet another hub5 arrives with (thank god) an engineer Tuesday. Our 'new' temporary hub4 is getting around 400-600Mb/s to router (just tested at 415Mb/s with Samknows) and of course even less via WiFi5 (on average 200-300Mb/s). There certainly seems to be serious problems with Hub4's and some Hub5's !

Fingers and toes are crossed here for Tuesday 😳

[Ashleigh_C]

Hi there @DigitalDreams we're so sorry to hear you are also effected by issues with your Hub. 

Please do let us know how things are looking after the visit with the engineer. 

[DigitalDreams]

"Please do let us know how things are looking after the visit with the engineer."

Same. Yet another Hub5 won't initialise !! (flashing blue light). Back to the Hub4 yet again, third engineer visit expected tomorrow 😳

[Razor1979]

Hi

I have been on 1GB for over a year now but it seems to be getting slower and slower, I only use the hub as a router and have Amazon eero pro installed as i have a 3 story house and the router's WiFi just doesn't reach 

I requested a upgrade of the hub to a hub 5 back before Christmas everything was booked but at the last minute got an email to say they had run out of stock and the order wouldn't be completed 

when i first go the 1GB the speeds i got through my eero system were really good but even now eero says the connection is only around 940mb instead of the 1130mb

can someone please advise ?

[Matthew_ML]

Hey Razor1979, thank you for reaching out and I am sorry you are having some speed issues.

I have taken a look at our side and I can't see any issues at all, everything is looking prefect.

Them speeds you are getting are perfect to be honest, we also don't guarantee out equipment to work with 3rd party and when it does it won't work 100%.

We only also guarantee our speeds on a WIFI connection.

To help with the signal issues we do have some WIFI pods.

The best way to get a pod order is download the Virgin Connect app, from here do a scan.

If the scan picks up that you need a pod it will allow you to order some.

However they can be chargeable depending what package you on.

They are free on Volt, 1GB or Oomph bundles. 

Please let me know how you get on. Thanks 

[BSquad]

Hi,

I'm experiencing the exact same issue:

I called Customer Service, they updated some settings and it got worse going down from 500+ to 430+. Anyone can help?

[Daniel_Et]

Hi @BSquad 👋, thank you for your post and welcome to the Virgin Media Community 😀 We're sorry to see that you're experiencing broadband speed issues and hear that it got worse on the back of calling customer services 😔

Firstly, are you testing on a wired or wireless connection? We've checked our systems and can see their is a potential issue which we'll need to look into further.

We'll send you a private message to discuss the matter in more detail. Look out for the purple box in the top right-hand corner.

Additional advice on how to deal with broadband speed issues can be found here 👉 virg.in/speedtest.

Regards,

Daniel