Community FAQ
Security matters
For internet security tips and help staying safer online
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

Latest Phishing News 30/04/2024

Latest Phishing News 30/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Dea...

Int-Sec by • Moderator
  • 55 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 29/04/2024

Latest Phishing News 29/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Dea...

Int-Sec by • Moderator
  • 116 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 26/04/2024

Latest Phishing News 26/04/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 H...

Int-Sec by • Moderator
  • 200 Views
  • 0 replies
  • 0 kudos

Resolved! Line is compromised Phone Call

  I've just received a phone call stating that our line has been compromised, whatever that means.  My Dad answered the call.   This is quite worrying as the number in question, when searched is not found.   The number is below :-   [removed]   The o...

Zu by • On our wavelength
  • 1365 Views
  • 8 replies
  • 1 kudos

VM phoned about hackers?

Just received a phone call from ‘VM’ saying that there are hackers using my router/line. I put the phone down but now I’m not sure if it may have been a genuine call?

Robsilk by • Joining in
  • 382 Views
  • 2 replies
  • 0 kudos

Latest Phishing News 03/05/2023

Latest Phishing News 03/05/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 D...

Int-Sec by • Moderator
  • 667 Views
  • 0 replies
  • 0 kudos

Can't reset my password

Every time I try to reset my password it will not let me even though it is 9 characters and It has a number at the end of the post, no matter what device I use and whichever password I use this will still not work

melp121 by • Just joined
  • 331 Views
  • 1 replies
  • 0 kudos

I don't know my memorable word

I have taken over my brother's account as he passed away at the end of 2022. I'm trying to downgrade the package as it's far too expensive and I don't need / use some of it. I can't do this online or by phone as I don't know the 'memorable word' he u...

Pauln53 by • Joining in
  • 12805 Views
  • 1 replies
  • 0 kudos

Billing data sent to wrong email address

Virgin Media used to send my billing data to my email address - the one registered to the account. In the past few months they have sent this data to two different email addresses - one of them an old addresss of mine, the other belonging to someone ...

Latest Phishing News 02/05/2023

Latest Phishing News 02/05/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1Dear...

Int-Sec by • Moderator
  • 527 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 02/05/2023

Latest Phishing News 02/05/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 m...

Int-Sec by • Moderator
  • 377 Views
  • 0 replies
  • 0 kudos

Hacked escalation process

Can the forum team advise of the escalation process VM have in place regarding reporting of hacked VM accounts. I have already raised mine on this community along with many others over the past month. Please do not refer me to the online link, been t...

Bikerdave by • On our wavelength
  • 328 Views
  • 0 replies
  • 0 kudos
Most Kudos today
See all-time totals
Top