Forum Discussion

norskyorkie's avatar
norskyorkie
Superfast
5 days ago

Virgin Media phone call?

Hi, over the last three days I have had 2 missed calls claiming to be from Virgin Media and today I had another which I answered.

It was difficult to understand what they said so I ended the call and looked up the calling number.

Some said it was VM others that it was a scam.

If the call was from VM it might be important so could one of the people who watch this forum please contact me of forum where I can check the number and if  truly VM find out why you have tried to contact me.

4 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    1 day ago

    Hello norskyorkie,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing at the moment. 

    I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L

    • IE18's avatar
      IE18
      Just joined
      1 day ago

      Hi, the same thing has been happening to me as well. For the past few weeks I keep getting VM phone calls, at least once a week.

      I also received quite a few in Oct / Nov / Dec last year. I have only answered one and the person was trying to convince me to change my contract, only when I asked for all the information to be emailed to me too, they never got back in touch. 

      Please could this also be looked into? 

      Thank you.

       

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team
        10 hours ago

        Hello IE18,

         

        I'm afraid our community forum is about to enter a period of downtime, so we’re unable offer further support here for the moment.

        But don’t worry, our team is still available and ready to help you through our other support channels. You can reach us via private message on Instagram or Facebook Messenger:

        📘 Facebook: https://www.facebook.com/virginmedia/
        📸 Instagram: VirginMedia

        You can also find more ways to get in touch with us here:
        👉 http://virg.in/contactvm

        Thanks for your patience, and we’ll be back on the forum as soon as we can.