parental controls

7 Topics

Parental controls not working
Good day, I have an issue with parental controls not working, I have tried pretty much everything I can think of as in the following Toggled the settings off and on again Reboot all devices and router Reset the router through the pin hole Checked DNS Spoke to customer support on chat who just say the settings are on and we have refreshed the settings wait 24 hours but nothing changes and I get the same outcome of not working. The outcome of it not working is the same if I do it via the app or the website. This is pretty frustrating as I have always had the settings set to on but all of a sudden they don't work? Does anyone know a fix to this as customer support seems to only have one idea and that's the " we have refreshed your setting just wait 24 hours " TIA
Mightyroyals
1 month ago Place Security matters
590Views
0likes
19Comments
Parental Controls
Seems lots of people have the same issue of parental controls not working… has anyone actually got a resolution to the issue?
Cmrn37
1 month ago Place Security matters
559Views
0likes
10Comments
Latest Phishing News 28/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3: Email 4: Email 5:
Int-Sec
4 months ago Place Security matters
743Views
0likes
0Comments
Porn site not blocked
WARNING: NSFW Although I have porn sites blocked (and confirmed since common sites are blocked too), I have found a site that is unblocked. If I visit the site in the English version, then it is blocked. However if I visit it in the original Russian version, then Virgin Media allows it through for some reason. The site is: [removed] I am requesting that you guys simply just add the site to the banned porn list, as I can’t ban this site specifically since I am not the owner of my household router. Thanks
Anonymous445773
7 months ago Place Security matters
37KViews
0likes
3Comments
Can't ban X.com using parental controls
Hello, I'm trying to ban X.com specifically via the blocked/allowed websites function on parental controls, but it tells me the URL is invalid and won't let me. Has anyone found a workaround for this?
KCAGNEY
9 months ago Place Security matters
270Views
0likes
6Comments
Parental Controls Stuck On
I recently moved house and had my services moved with me. However, I've noticed many websites (e.g. (http://nordvpn.com) are blocked stating that the Parental Controls are currently On. When I check my Virgin Media account, this (along with Virus Protection) have definitely been toggled off. Can someone help me with this?
ricoliu1
11 months ago Place Security matters
303Views
0likes
3Comments
Unable to block specific websites
Hi Virgin Media, I am unable to block specific websites in the Online Security section of my account. When i add URLs to the section "Add websites that you always want parental controls to block access to" and click on the save button i get the below message: "Sorry the changes you made were not saved, please try again Can someone at virgin please review and fix it?
VGB9000
1 year ago Place Security matters
3.2KViews
1like
9Comments