parental controls

17 Topics

Anyone switched to a router/modem with better parental controls?
I'd quite like to set up schedules and more granular content filtering at the network level as a parental control. I know VM has the Connect app that lets you manually pause, but I'd like something a bit more scheduled. Plus, the ability to block and whitelist specific URLs and other content blocking etc. So I guess getting a different router and using that with the VM Hub in modem mode might work. But which one has the best parental controls? Anyone switched to one? TP-Link, Asus, etc?
wifimanager
14 days ago Place Switched On Families
158Views
0likes
6Comments
Blocked website parental controls
We have a stead fast no YouTube rule in our house and prior to being with virgin we had no problem blocking it via our provider because kids will be kids! I’ve blocked it via the connect app but they can still access it via the tv (I’ve used individual device settings to block phones/tablets) how can I get it to work?
JulieLR
16 days ago Place Switched On Families
391Views
0likes
15Comments
Parental controls not working
Good day, I have an issue with parental controls not working, I have tried pretty much everything I can think of as in the following Toggled the settings off and on again Reboot all devices and router Reset the router through the pin hole Checked DNS Spoke to customer support on chat who just say the settings are on and we have refreshed the settings wait 24 hours but nothing changes and I get the same outcome of not working. The outcome of it not working is the same if I do it via the app or the website. This is pretty frustrating as I have always had the settings set to on but all of a sudden they don't work? Does anyone know a fix to this as customer support seems to only have one idea and that's the " we have refreshed your setting just wait 24 hours " TIA
Mightyroyals
16 days ago Place Security matters
438Views
0likes
19Comments
Parental Controls
Seems lots of people have the same issue of parental controls not working… has anyone actually got a resolution to the issue?
Cmrn37
18 days ago Place Security matters
468Views
0likes
10Comments
WebSafe Parental Controls not working
Hi there - like a few other people are reporting my Websafe "Parental Controls" don't appear to be working. They are switched on in the My Virgin Media Online Security page, but websites are not being blocked that should be. I have checked my DNS is correct, and switched off and back on the Parental Controls, and rebooted the router, but the problem still exists. Please advise how this can be resolved. Thanks
BuzbyB
18 days ago Place Switched On Families
6.3KViews
0likes
18Comments
Latest Phishing News 28/10/2025
We’ve been made aware of phishing emails circulating that contain the content shown below. Please note that these emails were NOT sent by Virgin Media O2 and should NOT be responded to. Do not click on any links or reply to these messages. Instead, we recommend deleting them immediately. If you'd like to report the email, you can forward it to our dedicated phishing inbox at phishing@virginmediao2.co.uk. Email 1: Email 2: Email 3: Email 4: Email 5:
Int-Sec
3 months ago Place Security matters
716Views
0likes
0Comments
Porn site not blocked
WARNING: NSFW Although I have porn sites blocked (and confirmed since common sites are blocked too), I have found a site that is unblocked. If I visit the site in the English version, then it is blocked. However if I visit it in the original Russian version, then Virgin Media allows it through for some reason. The site is: [removed] I am requesting that you guys simply just add the site to the banned porn list, as I can’t ban this site specifically since I am not the owner of my household router. Thanks
Anonymous445773
6 months ago Place Security matters
34KViews
0likes
3Comments
Can't ban X.com using parental controls
Hello, I'm trying to ban X.com specifically via the blocked/allowed websites function on parental controls, but it tells me the URL is invalid and won't let me. Has anyone found a workaround for this?
KCAGNEY
7 months ago Place Security matters
198Views
0likes
6Comments
Parental Controls Stuck On
I recently moved house and had my services moved with me. However, I've noticed many websites (e.g. (http://nordvpn.com) are blocked stating that the Parental Controls are currently On. When I check my Virgin Media account, this (along with Virus Protection) have definitely been toggled off. Can someone help me with this?
ricoliu1
10 months ago Place Security matters
265Views
0likes
3Comments
Blocked website still accessible??
Hi all. I've added the BBCi player website address to be blocked, saved the changes, but it's still accessible. I've tried a few other sites and the same issue persists. Anything I can do? Thanks.
Conrad2025
1 year ago Place Networking and WiFi
797Views
0likes
5Comments