Security matters
For internet security tips and help staying safer online
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Latest Phishing News 24/05/2024

Latest Phishing News 24/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 02 ...

Int-Sec by Moderator
  • 66 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 23/05/2024

Latest Phishing News 23/05/2024 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response   Email 1 V...

Int-Sec by Moderator
  • 132 Views
  • 0 replies
  • 0 kudos

Websafe / Childsafe issues - F011306655: UPDATE: RESOLVED

Hello, We're aware that some of you may be experiencing Websafe / Childsafe problems and that it's not working as expected despite switching the settings on and off. We're sorry for the inconvenience caused and we hope to get it resolved as quickly a...

ModTeam by Moderator
  • 253 Views
  • 0 replies
  • 0 kudos

Web sites blocked by court order

Here is an updated list of all the web sites that have been blocked on our network, as they’ve been found to be infringing copyright or trademark. As a responsible ISP we obey court orders addressed to the company.   Movie2k-Movie4k download4allEZT...

Pete_DM by Moderator
  • 20638 Views
  • 0 replies
  • 0 kudos

Latest Phishing News 26/06/2023

Latest Phishing News 26/06/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Dea...

Int-Sec by Moderator
  • 506 Views
  • 0 replies
  • 0 kudos

Won't let me reset password

My wife's virgin email password needs to be reset.We can log in but when we go to settings and try to change the password, the system won't accept the password change however strong and we get a message saying "You can't use that password. Please cho...

SWSPINKS by Tuning in
  • 355 Views
  • 2 replies
  • 0 kudos

Virgin text offers after cancelling from mobile number?

hi, I cancelled my virgin media TV and Internet last week,  and got a text message from a mobile number saying he was from virgin and giving me a good offer for Internet, however I'm not sure if this is a scam or not. They haven't asked any personal ...

maljebo by Joining in
  • 486 Views
  • 5 replies
  • 0 kudos

Resolved! Direct Debit set up fraudulently

Hi, I've noticed a direct debit going to Virgin Media from my account, that I didn't set up. I've contacted my bank and cancelled the DD, and they've told me to contact Virgin Media and get details of how, when and why the DD was set up. I don't have...

DJOK77 by Just joined
  • 617 Views
  • 2 replies
  • 0 kudos

Scam Text?

Hi Received a text from the virginmobile number saying that we were unable to validate your billing information.  please confirm your current info to avoid your line being suspended: https://myvirgin-mobile-sign-in.com I pay by direct debit and payme...

ToniS161 by Joining in
  • 365 Views
  • 1 replies
  • 0 kudos

Fraudulent direct debit set up

I have received emails today from my Bank stating 3 direct debits have been set on my account to Virgin Media Mobile Finance Ltd, Virgin Mobile Telecoms Ltd and Newasurion EUR RE VirginPhoneIns.I have not signed any contracts with Virgin. I believe s...

'tinba' malware warnings from VM

I have now had two separate letters from VM with a vague warning that one of my devices is infected with 'tinba' malware. The only Windows machines that would be accessing my internet at the stated times are protected by Bitdefender (home PC) and Sop...

Keysound by Tuning in
  • 885 Views
  • 5 replies
  • 0 kudos

Hacked email

My blueyonder account was hacked and then all my social media accounts. Ive moved everything to a new email but want to know if vm can shut down any browsers that may still be open and have access to the account. I've changed the password twice but i...

MikeRay by Joining in
  • 355 Views
  • 1 replies
  • 0 kudos

Text communication

I’ve received contact from a phone number +44 7723 356716 in regards to arranging delivery of a self-install kit. I’ve been asked to fill in a form on lpcdn.lpsnmedia.net which includes my bank details. Is this genuine or a scam?

JoeF22 by Joining in
  • 1231 Views
  • 3 replies
  • 0 kudos

Latest Phishing News 23/06/2023

Latest Phishing News 23/06/2023 We have been informed about phishing emails that contains the content copied below. They were NOT sent by Virgin Media and should not be responded to. Do NOT visit the link included in the mails or response Email 1 Vir...

Int-Sec by Moderator
  • 353 Views
  • 0 replies
  • 0 kudos